How do you cope with stress and burnout in account management and maintain your well-being?

Goal setting is key. The minutia of account management, the daily grind, and the closeness of managing customers can wear down even the most resilient person. It’s important to keep your eye on the prize. Winners keep score right? What’s the “score” for your life? Is it personal or professional, or perhaps some of both? Even something as simple as a sticky note or an open digital note on your desktop can help someone remain grounded to their real goals. Remember, only you can rob yourself of meaning, purpose and happiness. Remind yourself daily of what you’re shooting to gain in life.

Trato de separar los diferentes obstáculos que van surgiendo en diferentes "cajas". Después abro y cierro las cajas en función de las necesidades. Para no perder el foco al abrir una caja, las demás permanecen herméticamente cerradas mientras estoy centrada en solventar el obstáculo de la caja que tengo abierta. Esto lo aplico al llegar a casa cada día tras el trabajo. Hay cajas que pueden estar mucho tiempo rondando por la oficina, es importante cerrarlas al acabar la jornada para reabrirlas cuando sea necesario.

All points mentioned in this article are noteworthy but appear more theoretical in my experience, like what will be taught in classrooms. In the ground reality, you can take these same points and call it as requirements for nearly anything you do, not only for account management. I believe the golden sutra for being able to cope with the stress of account management and excel in the same is the ability to connect with people at a being level. To stop looking at the account as a potential thing that helps you grow business and to look at the people, enjoy the interactions, contribute or value add to the individual or groups one interacts with. Not thinking about goals or targets, but people is the best way to grow stress-free.

It‘s important to set the goals for each account sufficiently in advance and to define the steps how to reach the goals. The account plan for each client is the basis.

1. Prioritization: Tackle tasks by importance and deadline, avoiding last-minute rushes. 2. Time Management: Set realistic schedules, including breaks. 3. Delegate: Trust team members with tasks to reduce workload. 4. Boundaries: Establish work-life boundaries, resisting after-hours emails or calls. 5. Feedback: Seek feedback to understand and rectify pain points. 6. Self-Care: Schedule regular downtime, engage in hobbies, and ensure adequate sleep. 7. Exercise & Diet: Maintain physical health to boost mental well-being. 8. Seek Support: Talk with peers, superiors, or professionals about stressors.

Get a head start. Tasks often take much longer than you think. Time management is the name of the game. You should be overly prepared. Always stay one step ahead by starting a task earlier than you think you need to. When you get a head start, you can better manage unexpected changes and feel less stress when there is a change.

Staying ahead by maintaining a personal plan in which we prioritize tasks is vital for our wellbeing. In Account Management, the amount and variety of tasks can sometimes feel overwhelming. By simply having a plan of what we need to do and how long we expect to do it for, it helps us organize and prioritize our daily routine.

Having a solid strategy for handling elements of your job that are beyond your control will help alleviate stress in an Account Management role. Things that are out of your control: A Client's Behaviour: Accept that clients may have diverse expectations and attitudes. Concentrate on delivering outstanding service Market Conditions: You can't control the ups and downs. Roll with the trends, adapt your strategies, and avoid trying to fight the market currents. Team Dynamics: Nurture a positive environment, focus on your contributions, and back up your teammates whenever necessary. External Factors: Accept that unforeseen events can impact your work. Develop a contingency plan to manage unexpected challenges

Use time management techniques to organize your workload. Create daily or weekly plans, set deadlines, and prioritize tasks based on urgency and importance. Tools like calendars, to-do lists, and project management software can be helpful.

Use tools like calendars and task management apps to organize your schedule. Break down large projects into manageable steps and allocate time for each. Prioritizing tasks by urgency and importance helps avoid last-minute stress and maintains a balanced workflow.

This may be the most important paragraph in this article. Its emphasis of good communication, good listening skills, and thoughtful analysis of your short and long term strategies is paramount.

Indeed, good communication means good business. Good communication will also lead to good collaboration within your team to support clients. By maintaining good communication within your team as well as the client, it will result in good collaboration.

In account management, I prioritize open communication and collaboration to build trust and mitigate stress. By proactively sharing information and seeking input from both colleagues and clients, I anticipate potential challenges, delegate tasks effectively, and maintain a positive work environment. This collaborative approach fosters a sense of shared responsibility and reduces individual burdens, enabling me to maintain my well-being and deliver exceptional results.

Communication is always a key behind the success of any organisation. Well structured communication helps to collaborate both internal and external stakeholders. Identifying the gaps and getting acquainted with the real time challenges of stakeholders taking their feedback always helps to achieve desired goals.

Communication and collaboration are key to building trust and rapport with clients, colleagues, and managers. It's important to keep them informed of your progress, challenges, and expectations, and to listen to their needs, concerns, and suggestions. By sharing goals and priorities, and working together to achieve our goals, we can make a positive impact. It's also important to be transparent and honest with clients, colleagues, and managers, and to communicate in a clear and concise manner. This can help to build trust and rapport, and ensure that everyone is on the same page and working towards the same goals.

I cannot stress how crucial this is. If you let it, your time will be vamped by those around you, even your family. It’s important to have this crucial conversation. Oftentimes this comes down to setting the right expectation with the customer on the front end. Identify the resources available to your customer during off hours or non-peak hours. If there are no resources available, this is a great opportunity to go to your leadership and suggest what off your resources would look like. If you’re already in a committed customer relationship, reset those expectations by offering them another solution.

You have to take time for yourself. It is easy to tell a client “I’m here 24/7 for you”, but it is impossible to actually be available all the time for them. Burnout is a main factor in felling stressed all the time, and if you don’t take time to step away and recharge, your job performance and personal life will suffer.

I prioritize clear communication, efficient collaboration, and healthy boundaries to manage stress and maintain well-being. By setting expectations and utilizing technology for collaboration, I ensure everyone is aligned and efficient. Additionally, I clearly define work hours and prioritize breaks to prevent burnout and maintain a healthy work-life balance. This approach allows me to deliver exceptional client service while also taking care of myself.

I find that engaging with your customers on a personal level is key, however you have to maintain boundaries, are you training others to take these accounts if you are not there. Are you showing others how to be genuine like you. You are not a superhero. You need help in maintaining clients, just make sure those you are training follow the way you would handle.

I find that engaging with your customers on a personal level is key, however you have to maintain boundaries, are you training others to take these accounts if you are not there. Are you showing others how to be genuine like you. You are not a superhero. You need help in maintaining clients, just make sure those you are training follow the way you would handle.

It is key to understand the business you and your clients work within. Being a student of your company's products, your client's business environment, and the overall industry help foster trust between client and account manager. This can cement the account manager's role as trusted advisor.

Biggest lesson that I learned in my initial days was to be flexible like water, never be rigid and always genuinely explore new ways and then come to a conclusion. Effectively listening to your client, ensuring high transparency, willing to learn on the go and identifying and working on your own development needs can help not only put yourself in good terms with your client/stakeholders but also can become very rewarding in the long run

I believe learning and growth goes hand in hand. Learning is a lifelong process. The human brain tends to acquire new knowledge, skills and explore capabilities. Learning from your own experiences or learning from others experiences helps individual growth. Whether it's personal or professional growth the one who focuses on learning will lead the show. Learning through networking with peers, colleagues and customers always helps to think broader and grow.

Engage in continuous learning to enhance your skills and efficiency. Attending workshops, seeking mentorship, and staying updated on industry trends can help you handle challenges more effectively and reduce stress.

To succeed in account management, it is important to stay up-to-date on the latest trends, best practices, and technologies. You should also invest in your professional development, seek feedback from clients and colleagues, and learn from your successes and failures. It is also important to celebrate your achievements and build relationships with your clients and colleagues. Finally, it is essential to be proactive in your approach to account management and to take ownership of your work. Just like your own professional development, there is more than one way to manage an account, the most successful sales reps are always growing and learning and are always curious about their customers.

Some helpful tips: Get moving - this is essential for our mental health and well-being. Set time aside - read a book, listen to a podcast, meet friends or family. Learning a new skill - something that could benefit your career progression. Sharing how you’re feeling - this is important - inside and outside of work. We all need an outlet to be able to express ourselves and it’s important to talk and to ask for help when needed. Switching off from distractions - this could be as simple as making a cup of tea, going for a short walk or even switching off work notifications during your lunch break. We all need that little bit of time. It refreshes us and lets us reset and refocus.

Love the goal part… think the process is just as important - as that will be your everyday until the goal is achieved. This is good for business owners as well. #goalsetting

I would also add that having a positive approach to everything, according to me, is crucial in dealing with the highs and lows of account management (true for most roles to be honest) and avoid burnout. One thing that has helped me cope with the lows that that may occur was to always look for the silver lining, the opportunity, the positive factor which a particular event/situation/result brings (This could be a learning, a new connection, a new approach to a situation, etc…). This generally helps bouncing back into a positive feeling and attitude which in turn helps going forward and into a new positive cycle. In short: negative cycles in one’s mind lead to burnout, positive cycle (although they could also) are less likely to do so!

Couldn't agree more! In an ever so fast paced time we often forget to take a step back and take care of our own wellbeing. Celebrating the wins, however small they may seem, also helps I have experienced.

Our mind works best when we feel relaxed and composed. The exhausting work schedule should be followed by relaxation and mindfulness. By doing the work of your choices mind relaxes things which gives you happiness spending time in nature or my a walk in fresh air uplift the mood and create a balance in life.