How do you create a culture of risk awareness in your airport?

1 Define your risk appetite

Before you can manage risk, you need to define your risk appetite, or the level of risk you are willing to accept in pursuit of your objectives. Your risk appetite should reflect your strategic vision, values, and priorities, as well as the expectations of your regulators, customers, and partners. You should communicate your risk appetite clearly and consistently to your staff and stakeholders, and use it as a guide for decision-making and resource allocation.

2 Implement a risk management framework

A risk management framework is a set of policies, procedures, and tools that help you identify, assess, treat, monitor, and report on the risks that affect your airport. A risk management framework should be aligned with your risk appetite, and cover all aspects of your airport operations, from safety and security to finance and reputation. You should also involve your staff and stakeholders in the risk management process, and encourage feedback and learning.

3 Promote a risk-aware culture

Creating a risk-aware culture requires everyone to understand their roles and responsibilities in managing risk, and for risk information to be shared openly and transparently. To achieve this, you should lead by example and demonstrate your commitment to risk management. Additionally, regular and relevant training and education on risk management should be provided to staff and stakeholders, so that they have the necessary skills and knowledge. Furthermore, good risk management practices should be recognized and rewarded, while successes and achievements should be celebrated. Finally, clear and frequent communication channels should be established for risk information, as well as fostering collaboration among staff and stakeholders.

4 Engage with your passengers

Your passengers are not only your customers, but also your partners in risk management. You should engage with them to inform them of the risks and challenges that affect your airport, and how they can contribute to a safer and smoother travel experience. You should also solicit their feedback and suggestions on how to improve your airport services and facilities, and respond to their concerns and complaints promptly and professionally.

5 Review and improve

Risk management is not a one-time activity, but a continuous cycle of improvement. You should regularly review and evaluate your risk management performance and outcomes, and identify any gaps, weaknesses, or opportunities for enhancement. You should also monitor the external and internal factors that influence your risk environment, and adapt your risk management strategies accordingly. You should also learn from your own and others' experiences, and share best practices and lessons learned.

By creating a culture of risk awareness in your airport, you can improve your operational efficiency, customer satisfaction, and competitive advantage. You can also reduce the likelihood and impact of adverse events, and increase your resilience and recovery capacity.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?