How do you design and implement an effective contact center training program?
Training your contact center agents is crucial for delivering high-quality customer service and achieving your business goals. But how do you design and implement an effective contact center training program that covers all the essential skills, knowledge, and behaviors your agents need? In this article, we will share some best practices and tips for creating a comprehensive and engaging training program for your contact center agents.
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Maurizio MalliaHead of Customer Service | CX Leader | NPS/CSAT Enhancement | Complaint Reduction | Contact Center Optimisation for…
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Nicolas HéraultOperations & Customer Support Leader | I help Insurance & Automotive companies leverage creative solutions to enhance…
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Darran CrookHead of Customer Service | Director of Customer Experience | Customer Service Director | Telecoms | Energy |…