How do you get feedback from callers who leave voicemail?

1 Choose a clear and inviting greeting

Your voicemail greeting is the first impression you make on your callers, so make sure it is clear, professional, and inviting. Avoid using generic or impersonal messages that sound robotic or uninterested. Instead, use your name, your company name, and a friendly tone to welcome your callers and let them know why you are unavailable. You can also express your appreciation for their call and assure them that you will get back to them as soon as possible.

2 Ask specific and open-ended questions

One way to encourage feedback from your callers is to ask them specific and open-ended questions in your voicemail greeting. For example, you can ask them to share their opinions, suggestions, or concerns about a product, service, or issue that you are working on. You can also ask them to rate their satisfaction or experience with your company on a scale of 1 to 10. By asking specific and open-ended questions, you show your callers that you value their input and that you are interested in hearing from them.

3 Provide multiple options for feedback

Another way to get feedback from your callers is to provide them with multiple options for how they can share their thoughts with you. For example, you can give them your email address, your website, or your social media handles where they can leave comments, reviews, or testimonials. You can also invite them to fill out a short survey or questionnaire that you can send them via email or text. By providing multiple options for feedback, you make it easier and more convenient for your callers to choose the method that suits them best.

4 Follow up promptly and politely

The last and most important step to get feedback from your callers is to follow up with them promptly and politely. When you receive a voicemail message, listen to it carefully and take notes of the key points, questions, or feedback that your caller has left. Then, call them back as soon as possible and thank them for their message. Address their feedback by acknowledging their opinions, answering their questions, or resolving their issues. You can also ask them for more feedback or clarification if needed. By following up promptly and politely, you show your callers that you respect their time and that you care about their feedback.

Getting feedback from callers who leave voicemail can be challenging, but it can also be rewarding. Feedback can help you improve your phone etiquette, your customer service, and your business. By following these tips, you can make the most of your voicemail messages and get valuable feedback from your callers.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?