How do you handle a client's request that compromises safety standards on site?

1 Educate Clients

When a client proposes a change that could lower safety standards, your first step should be education. Explain the potential risks involved with their request and how it violates Occupational Safety and Health Administration (OSHA) regulations or other safety guidelines. By providing detailed information about the consequences of cutting corners on safety, you can often persuade clients to reconsider their requests. Remember, your role includes being an advocate for safe practices, not just a facilitator of the client's wishes.

2 Offer Alternatives

If a client insists on a course of action that compromises safety, offer alternative solutions that achieve similar goals without endangering workers. Present these options with clear explanations of how they adhere to safety standards, and emphasize the long-term benefits of maintaining a safe work environment. This shows the client that you are committed to finding a solution that satisfies their needs while not sacrificing safety.

3 Assert Authority

Sometimes, educating clients and offering alternatives might not suffice. In such cases, assert your authority as a construction manager. Make it clear that as the person responsible for site safety, you cannot approve any request that would compromise it. Your primary obligation is to your team and ensuring a safe workplace, and this non-negotiable stance often underlines the gravity of the situation to the client.

4 Document Interactions

Documenting all interactions regarding safety compromises is essential. Keep detailed records of conversations, emails, and meetings where the client's request and your responses are clearly outlined. This documentation serves as a protective measure in case of any legal or contractual disputes, and it reinforces your commitment to safety standards and professional integrity.