How do you handle digital publishing glitches?

2 Fix the glitch

Once you have identified the glitch, you need to fix it as soon as possible. Depending on the platform and format you use to publish your content, you may have different options and limitations to fix the glitch. For example, if you use a content management system (CMS) like WordPress, Squarespace, or Medium, you can usually edit your content directly on the dashboard and update it instantly. However, if you use a digital publishing platform like Kindle Direct Publishing, Apple Books, or Udemy, you may need to upload a new version of your file and wait for approval or processing. In some cases, you may need to use a code editor or a digital publishing software to fix the glitch manually.

3 Test the fix

After you have fixed the glitch, you need to test the fix to make sure it works and does not cause any new glitches. You can use the same tools and methods you used to identify the glitch to test the fix, or you can use other tools and methods to check different aspects of your content. For example, you can use a browser's responsive design mode to test how your web page looks on different devices and screen sizes, or you can use an ebook reader or an emulator to test how your ebook looks on different platforms and formats. You can also ask a friend, a colleague, or a beta reader to test your content and give you feedback.

4 Notify your audience

If your digital publishing glitch has affected your audience, you need to notify them and apologize for any inconvenience or confusion. You can use different channels and methods to communicate with your audience, depending on the nature and scope of the glitch. For example, you can use email, social media, blog posts, or pop-ups to inform your audience about the glitch and the fix, or you can use push notifications, in-app messages, or banners to alert your audience about the glitch and the update. You can also offer some compensation or incentive to your audience, such as a discount, a bonus, or a freebie, to show your appreciation and goodwill.

5 Learn from the glitch

The last step to handle a digital publishing glitch is to learn from it and prevent it from happening again. You can use different strategies and techniques to improve your digital publishing process and quality, depending on the cause and source of the glitch. For example, you can use a checklist, a template, or a style guide to ensure consistency and accuracy in your content, or you can use a workflow, a tool, or a service to automate and streamline your digital publishing tasks. You can also use analytics, feedback, or reviews to measure and optimize your digital publishing performance and outcomes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?