How do you retain and reward temporary staff who perform well and add value to your organization?

Temporary staff can be a valuable asset for your organization, especially when you need to fill skill gaps, cover absences or handle seasonal peaks. However, finding and keeping good temporary workers can be challenging, especially in a competitive market. How do you retain and reward temporary staff who perform well and add value to your organization? Here are some tips to help you create a positive and productive relationship with your temporary workforce.

1 Communicate your expectations and feedback

One of the key factors that influence temporary staff retention and performance is clear and consistent communication. Make sure you communicate your expectations, goals and policies to your temporary workers before they start their assignments. Provide them with regular feedback, recognition and constructive criticism, and let them know how they are contributing to your organization's success and what areas they can improve on. Communication also helps you build trust and rapport with your temporary staff, which can increase their engagement and loyalty.

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Blanche Pearsall
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Transparent communication between the employer manager, the staffing company and the temporary employee about the position expectations builds trust and confidence. To position the temporary employee for success, a strong training plan and established communication times when the temporary employee can express concerns and receive performance feedback will also drive the engagement toward success.

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2 Offer competitive pay and benefits

Another way to retain and reward your temporary staff is to offer them competitive pay and benefits. Paying your temporary workers fairly and on time shows that you value their work and respect their professionalism. Offering benefits such as health insurance, retirement plans or paid time off can also make your temporary staff feel more secure and appreciated. Additionally, you can offer incentives such as bonuses, commissions or gift cards for meeting or exceeding your expectations or completing a project successfully.

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Tony Santiago

#1 In Tax Leadership | President, TaxSearch, Inc., TaxForce, & TaxTalent | Contributing Author for TaxPulse a TaxNotes publication | Speaker |
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As a third party provider we have found that our associates truly value being aligned with projects that play to their strengths and interests. Inevitably we can pay them more if we utilize them in this way with potential raises due to outstanding performance and highly likely to recieve positive testimonials from our clients which enhances both their brand and ours.

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3 Provide training and development opportunities

Training and development opportunities can also help you retain and reward your temporary staff. By providing your temporary workers with the skills and knowledge they need to perform their tasks, you can improve their productivity, quality and efficiency. You can also help them grow their careers, expand their networks and increase their confidence. Training and development opportunities can include on-the-job coaching, online courses, workshops, webinars or mentoring programs. You can also consider co-employment training, which is a form of collaboration between you and the staffing agency that hires your temporary workers. This helps ensure that they receive consistent and relevant training.

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4 Create a positive and inclusive work environment

Creating a positive and inclusive work environment can also help you retain and reward your temporary staff. By treating your temporary workers with respect, dignity and fairness, you can foster a culture of trust, collaboration and diversity. You can also make your temporary workers feel more welcome and integrated by involving them in team meetings, social events or recognition programs. It's important to also solicit their feedback, suggestions or ideas on how to improve your processes, products or services. By creating a positive and inclusive work environment, you can enhance your temporary staff's satisfaction, motivation, and commitment.

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Blanche Pearsall
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Be sure to include the temporary employee in any company culture training. Their experiences with other companies will likely offer new ideas and methods. Likewise, they may be able to share feedback about unsuccessful strategies.

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5 Offer flexibility and variety

Offering flexibility and variety can also help you retain and reward your temporary staff. By allowing your temporary workers to choose their preferred hours, shifts or locations, you can accommodate their personal and professional needs and preferences. It may even be a possibility that you can also offer them the option to work remotely in order to reduce commute time, costs or stress. Additionally, you can offer them variety by assigning them different projects, tasks or roles that match their skills, interests or goals. By offering flexibility and variety, you can improve your temporary staff's work-life balance, happiness and retention.

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6 Consider hiring them permanently

Finally, one of the best ways to retain and reward your temporary staff who perform well and add value to your organization is to consider hiring them permanently. Hiring your temporary workers permanently can save you time, money and resources on recruitment, training and orientation. It can also help you retain the skills, knowledge and experience that your temporary workers have acquired during their assignments. Moreover, it can show your temporary workers that you appreciate their work and want to invest in their long-term success. Hiring your temporary workers permanently can also boost your brand and reputation as a fair and attractive employer.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you retain and reward temporary staff who perform well and add value to your organization?

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1 Communicate your expectations and feedback

2 Offer competitive pay and benefits

3 Provide training and development opportunities

4 Create a positive and inclusive work environment

5 Offer flexibility and variety

6 Consider hiring them permanently

7 Here’s what else to consider

Temporary Staffing

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