How do you stand out from competitors?

The number one question I like to ask potential clients is "what is your biggest pain point in your job right now?" The easiest way to sell a service is to know exactly what is plaguing your potential clients on an ongoing basis. Solving a problem is the easiest way to provide value.

Simple - Obsess about your customers. When you Obsess about your customers, and work backwards from your customer's problem statement, you set off a flywheel effect that makes it difficult for your customers to move away from you. This is not to say you should not be competition aware. This way by putting your customers first and yet being aware of what your competition is doing that you can do better, you create a win-win.

The Easiest Way to stand out from your competitors is simple Always deliver something "Extra" than they would expect!😉 Humans like surprise gifts! And clients are no exception 😉

Customers First When making any decision for my organization, my first consideration is will the impact be positive or negative on the customer. History tells me that if I put customers first, everything else will take care of itself as long as I am a good steward of the business. Positive customer relationships equal positive outcomes for any organization. Neutral or negative customer relationships equal negative outcomes.

Build relationships, and for you to build any meaningful relationship, the client must trust you. You must do as you say and deliver as per expectations. If something is not possible, you must communicate and tell the truth. Trust is the Key word here. Clients would rather work with someone they trust, even if the competition offered a better product than you.

#1 Rule - Treat everyone like the ceo of the company A old piece of advice i use from my first job from my manager Jahron Grayson. Providing White Glove Service with every interaction and conversation. RULE #2 The trick here is to be authentic with yourself. You can’t provide exceptional service if you don't want to. the client sees through your mask.

If you're going to send partners a survey or feedback link, have a plan in place for reading and discussing that feedback internally on how you can implement changes and upgrades to the service you already provide. Change can take time, but find where you can implement short-term changes to benefit from long-term partnerships.

If you're going to send partners a survey or feedback link, have a plan in place for reading and discussing that feedback internally on how you can implement changes and upgrades to the service you already provide. Change can take time, but find where you can implement short-term changes to benefit from long-term partnerships.

Only someone who already loves you can truly appreciate a discount. When your customer knows that even the founder's daughter or mother wouldn't get a discount on their first purchase, the discount becomes a privilege. It becomes a gesture that tells the customer, "I see you. You are special." And only in this case, the discount adds value to the brand.

My reply may sound poetic, but this is the meaning of exceptional service. In a bustling cafe, there was a waitress named Lily. One afternoon, a regular customer named Mr. Thompson ordered his usual coffee and a plate of cookies. Lily had noticed before that Mr. Thompson left the nuts untouched on the cookies. Instead of ignoring it, she decided to surprise him the next day. That evening, after her shift, she spoke to the chef and asked if they could make a batch of cookies without nuts for Mr. Thompson. The next day, as Mr. Thompson walked into the cafe, Lily greeted him with a warm smile. "Hello, Mr. Thompson! Your coffee and cookies are ready for you." Small actions may seem insignificant, but they create a significant impact.

As someone on the operational side of content creation, I consider it vital to represent both the agency and the client, depending on who’s in the room. In my experience, creators appreciate the “client filter” before anything leaves the agency. Furthermore, I keep a solution-oriented approach to communication, I avoid negative-connotation words, and never lead with a “problem” if it is avoidable, but rather a “shift,” with all solutions/options clearly defined and what the cost/timing implications may be, if any. All of this may seem obvious to some, but the day-to-day client team greatly impacts agency perception, and these types of soft skills are fundamental for a positive client experience and lasting relationship.

Thinking differently means arriving at thoughts that others haven't reached. Unfortunately, most people misunderstand this. They believe that thinking differently comes from closely acquainting themselves with everyone else's thoughts. That's why many study their competitors' businesses to know how to "set themselves apart," read books on similar topics to avoid accidentally repeating the same content. But the effect is quite the opposite. The more you absorb other people's thoughts, the more they become similar to yours. And so, from a unique thinker, you turn into an ordinary one.

Winning doesn't depend on being smarter; it's about arriving at the right conclusions that differ from everyone else's. You might be less intelligent than millions of people, meaning they think faster and make fewer mistakes, but you can still be a more quality thinker, making better decisions just because you arrive at different, correct conclusions. Thinking differently requires you to doubt the truth of every single thought in your head and every word you see or hear. Suppose it seems entirely logical to you that extroverts become more successful salespeople. In that case, a question arises in your mind: "Or is it not?" And not trusting your thought, you test it impartially, so that data confirm your ideas rather than belief.