How do you tailor your de-escalation approach to patients of all ages?

1 Why age matters

Different age groups have different needs, expectations, and communication styles. For example, children may be more scared, confused, or impulsive than adults, while seniors may have cognitive, sensory, or physical impairments that affect their behavior. Therefore, you need to consider the age of your patient when choosing your de-escalation techniques. This will help you to empathize with their perspective, address their concerns, and build rapport and trust.

2 How to de-escalate children

De-escalating children can be challenging, especially if they are in pain, frightened, or defiant. To de-escalate children, you need to use a calm, gentle, and reassuring tone of voice, and avoid shouting, threatening, or arguing. You also need to use simple and clear language, and avoid jargon, sarcasm, or criticism. You can try to distract them with toys, games, or stories, or involve their parents or caregivers in the conversation. You can also praise them for their cooperation, and give them choices and control whenever possible.

3 How to de-escalate adolescents

De-escalating adolescents can be tricky, as they may be more sensitive, rebellious, or peer-influenced than other age groups. To de-escalate adolescents, you need to respect their autonomy, privacy, and identity, and avoid patronizing, lecturing, or judging them. You also need to listen actively, acknowledge their feelings, and validate their opinions, even if you disagree. You can try to appeal to their logic, reason, or values, or offer them incentives or consequences for their behavior. You can also involve them in the decision-making process, and give them feedback and support.

4 How to de-escalate adults

De-escalating adults can be difficult, as they may have various triggers, expectations, or coping mechanisms that influence their behavior. To de-escalate adults, you need to be professional, courteous, and confident, and avoid being defensive, aggressive, or dismissive. You also need to communicate clearly, honestly, and respectfully, and avoid interrupting, contradicting, or blaming them. You can try to empathize with their situation, ask open-ended questions, and offer solutions or alternatives. You can also set boundaries and limits, and explain the consequences of their actions.

5 How to de-escalate seniors

De-escalating seniors can be challenging, as they may have physical, mental, or emotional issues that affect their behavior. To de-escalate seniors, you need to be patient, compassionate, and respectful, and avoid being impatient, rude, or condescending. You also need to speak slowly, clearly, and loudly, and avoid using slang, acronyms, or technical terms. You can try to use positive and reassuring language, remind them of their name and location, and orient them to the present. You can also use non-verbal cues, such as eye contact, nodding, or smiling, and touch them gently if appropriate.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?