How do you work with stakeholders and users of your AI/ML process automation?

2 Identify the roles and responsibilities

Once you have a clear problem statement and a set of goals, you need to identify the roles and responsibilities of your stakeholders and users in the AI/ML process automation project. This will help you establish the scope, boundaries, and expectations of your solution, as well as the roles and responsibilities of your team. You need to consider who will be the sponsors, owners, champions, influencers, decision-makers, subject matter experts, end-users, and beneficiaries of your solution. You also need to map out how they will interact with each other and with your solution.

3 Communicate the vision and the value

After you have defined the roles and responsibilities, you need to communicate the vision and the value of your AI/ML process automation solution to your stakeholders and users. This will help you build trust, engagement, and support for your project, as well as address any concerns, questions, or objections they may have. You need to communicate how your solution will solve the problem, achieve the goals, improve the process, and deliver the benefits. You also need to communicate how your solution will use AI/ML, what data it will need, how it will learn, and how it will ensure quality, security, and ethics.

5 Train and support the adoption

Once you have designed and developed your AI/ML process automation solution, you need to train and support the adoption of your solution by your stakeholders and users. This will help you ensure that they can use your solution effectively, efficiently, and confidently. You need to provide them with the necessary knowledge, skills, and resources to use your solution, as well as the support and guidance to troubleshoot any issues or challenges. You also need to monitor and measure the performance, impact, and satisfaction of your solution, and collect feedback and suggestions for improvement.

6 Iterate and improve the solution

Finally, you need to iterate and improve your AI/ML process automation solution based on the feedback, suggestions, and results you receive from your stakeholders and users. This will help you ensure that your solution stays relevant, reliable, and valuable. You need to continuously evaluate and optimize your solution, as well as update and enhance its features, functions, and capabilities. You also need to communicate and collaborate with your stakeholders and users on the changes and improvements you make to your solution.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?