Maintenance issues in your fleet can disrupt operations, but communicating effectively with clients can mitigate frustrations.

When unexpected maintenance delays strike your fleet operations, transparent communication is key to maintaining client trust. Here's how to handle it:

• Notify clients promptly: Send out immediate updates via email or phone to inform clients about the delays and expected resolution times.

• Provide alternative solutions: Offer alternative transportation options or reschedule services to minimize client inconvenience.

• Regular updates: Keep clients informed with regular updates until the issue is resolved, showing your commitment to their satisfaction.

How do you handle unexpected fleet delays with your clients? Share your strategies.