1. Have that grown up discussion with the client. As a purchasing manager once told me "I can take anthing except surprises". Set an agreed date for an update. 2. Internally get a team to understand the issues and come up with fixes/resolution complete with timescales. Decide on most appropriate course of action. Note: Do not play the blame game. 3. Go back to client to detail the issues and the possible resolutions. Get customer buy-in. (I've had an example where the issue was a feature that the customer decided he didn't really need - Issue resolved). 4. Regular updates and agree an escalation path if progress seems to get stalled. 5. Set and deliver reasonable milestones/promises

Immediate Acknowledgment: As soon as the issue is discovered, let the client know. Acknowledge the problem and assure them that you're actively working on a solution. Provide a Timeline: Give them an updated timeline with a clear explanation of how long the delay might be. If possible, break down the specific steps you're taking to resolve the issue. Frequent Updates: Keep the client in the loop regularly, even if there's no major change. This shows that you're actively engaged and addressing the problem.

Always assume there would be a problem and trouble shoot the same without compromising on business continuity - if this is done then we have a chance to course correct with the above said points on proactive communication and provide a solution. I am not sure on the empathy angle, we should be accountable for our actions.

Analyse the issue and Coordinate with tech team for proper solution. Convey the issue to client assure them for the extended timeline and get the Issue resolved in the timeline. Your actual final result always gains more trust and confidence of client on tour company

While technical issues can be challenging, clear communication is key to maintaining client satisfaction. I proactively update clients on the situation, outlining the issue, the steps we're taking to resolve it, and realistic timelines. I also focus on solutions, offering alternatives or temporary workarounds when possible. By staying transparent, responsive, and committed to delivering quality, I help reassure clients that their project is in capable hands.