A technician is grappling with a new digital work order system. How can you help them adapt effectively?
Technicians skilled in field service engineering are no strangers to the demands of adapting to new technologies. When faced with a new digital work order system, the initial challenge can be daunting. It's crucial to recognize that the transition is not just about learning a new software, but also about changing daily routines and workflows. To ease into this change, it's beneficial to start by acknowledging the difficulties and apprehensions your technician might have. This empathetic approach can lay a foundation for a supportive learning environment where they feel comfortable seeking help and expressing concerns.