Top 3 ways to navigate two stakeholders clash over a key product feature 1 - Understand their perspectives 2 - Do homework and get the data ready in terms of business value and efforts required 3 - Schedule a meet with stakeholders and your manager to communicate and then summarise the decision on an email

When two stakeholders clash over a product feature, I handle it by: Facilitating Discussion: I encourage open dialogue to understand each party's concerns and goals. Finding Compromise: I explore alternatives that balance both stakeholders' objectives. Using Data: I leverage user feedback and data to guide the decision based on customer needs. This approach ensures collaboration and drives decisions that are best for the product.

1. Listen carefully to understand all viewpoints 2. Gather data through user research and metrics analysis 3. Prioritize objectively using frameworks like RICE 4. Run quick experiments with prototypes 5. Seek compromise solutions 6. Make clear decisions based on evidence 7. Plan for post-launch iteration Facebook's "Like" button faced internal skepticism but succeeded after A/B testing showed increased engagement. Google Maps added voice navigation despite concerns, starting with a limited rollout and expanding based on user feedback. Netflix introduced user profiles as a compromise between personalization and account sharing issues. Apple removed the iPhone's headphone jack despite debates, betting on wireless as the future.

When two stakeholders clash over a key product feature, as PMs, we must act as mediators, balancing the needs of both parties with the broader product vision and business objectives. We must deeply understand each stakeholder's perspective, ensuring that their concerns and requirements are heard. We can assess how each proposed feature aligns with user needs, market trends, and long-term goals. We should also present data-driven insights and potential compromises that might satisfy both sides. Ultimately, the decision should focus on delivering maximum value to the end users while keeping the product roadmap on track.

When two stakeholders clash over a key product feature, it can be a significant challenge for a product manager. Resolving such conflicts requires a delicate balance of diplomacy, data-driven decision-making, and strategic thinking. Here's a thoughtful perspective on how to navigate this critical situation: Understand the Underlying Needs Empathy: Listen actively to both stakeholders to understand their perspectives and the underlying needs or motivations behind their preferences. Questioning: Ask open-ended questions to uncover the reasons for their disagreement and identify common ground.