What are the best practices for integrating WFM and WFO software in your organization?
Workforce optimization vs workforce management: What are the best practices for integrating WFM and WFO software in your organization?
If you run a business that relies on a large and diverse workforce, you may have heard of workforce management (WFM) and workforce optimization (WFO) software. These are tools that help you plan, schedule, monitor, and improve the performance and productivity of your employees. But what are the differences between WFM and WFO, and how can you use them together to achieve your goals?