What do you do if your information systems and technologies implementation is failing?

2 Engage Experts

After identifying the core issues, consider bringing in information architecture experts. These professionals can offer a fresh perspective and help you understand whether the problems are due to technical glitches, poor system design, or a mismatch between the technology and your business processes. They can also suggest solutions that you might not have considered. Their expertise can be invaluable in turning a failing implementation into a successful one.

3 Reassess Goals

Sometimes, the root of the problem lies in the goals and expectations set for the information system. Reassess and clarify your objectives to ensure they're realistic and aligned with your organization's capabilities. This might mean scaling back ambitions or refocusing on different priorities. By setting achievable goals, you can create a more focused roadmap for success and ensure that your technology implementation supports these aims.

4 Simplify Processes

Complexity can be the enemy of effective information systems. If your technology is too complicated, it could be hindering rather than helping your organization. Look for ways to simplify processes within the system. This could mean reducing the number of steps required to complete tasks, streamlining data entry, or removing redundant features. A simpler system is often more user-friendly and more likely to be adopted successfully by your team.

5 Training and Support

Don't underestimate the power of comprehensive training and ongoing support. If your technology implementation is failing, it might be because users don't understand how to use the system effectively. Invest in training programs that cater to different learning styles and provide resources for self-help. Additionally, ensure there's a support structure in place to assist users when they encounter problems. With proper training and support, user competence and confidence will grow.

6 Monitor Progress

Finally, it's crucial to monitor the progress of your remediation efforts. Implement metrics to track improvements in system performance, user satisfaction, and business outcomes. Regularly review these metrics to determine if the changes you've made are having the desired effect. Monitoring progress will not only keep you informed but also motivate your team as they see tangible evidence of improvement.