What are the most in-demand skills for airport management roles?

1 Operational excellence

Airport managers are responsible for overseeing the daily activities and performance of the airport, including terminal services, ground handling, air traffic control, maintenance, and emergency response. They need to ensure that the airport runs smoothly, efficiently, and safely, while meeting the expectations and needs of passengers, airlines, regulators, and other stakeholders. To achieve operational excellence, airport managers need to have a solid understanding of the aviation industry, the regulatory framework, the airport infrastructure, and the best practices and standards. They also need to have strong analytical, problem-solving, and decision-making skills, as well as the ability to use data and technology to optimize processes and outcomes.

2 Safety and security

Airport managers are also accountable for ensuring the safety and security of the airport, its staff, and its users. They need to comply with the relevant laws and regulations, implement and monitor the airport security plan, coordinate with law enforcement and security agencies, and manage any incidents or emergencies that may arise. To ensure safety and security, airport managers need to have a high level of awareness, vigilance, and preparedness, as well as the ability to communicate and collaborate effectively with various internal and external parties. They also need to have the skills to train, supervise, and evaluate the airport security personnel and equipment.

3 Leadership and management

Airport managers are not only in charge of the airport operations, but also of the airport staff. They need to lead, manage, and motivate a diverse and multidisciplinary team of professionals, such as pilots, air traffic controllers, engineers, technicians, customer service agents, and security officers. They need to set clear goals and expectations, delegate tasks and responsibilities, provide feedback and coaching, resolve conflicts and issues, and foster a positive and productive work culture. To be effective leaders and managers, airport managers need to have excellent interpersonal, communication, and emotional intelligence skills, as well as the ability to inspire, influence, and empower others.

4 Adaptability and innovation

Airport managers face constant changes and challenges in their work environment, such as fluctuating demand, weather conditions, technological advancements, customer preferences, and competitive pressures. They need to be able to adapt to these changes and respond to them quickly and creatively. They also need to be proactive and innovative in finding new ways to improve the airport performance, customer experience, and sustainability. To be adaptable and innovative, airport managers need to have a growth mindset, a curious and open attitude, and a willingness to learn and experiment. They also need to have the skills to embrace change, manage risk, and drive innovation.

5 Customer service

Airport managers are ultimately serving the customers of the airport, which include the passengers, the airlines, and the other businesses that operate at or near the airport. They need to understand and anticipate their needs and expectations, and deliver high-quality services and solutions that meet or exceed them. They also need to handle any complaints or feedback that may arise, and ensure customer satisfaction and loyalty. To provide excellent customer service, airport managers need to have a customer-centric mindset, a friendly and professional demeanor, and a strong sense of empathy and compassion. They also need to have the skills to listen, communicate, and negotiate effectively with diverse and demanding customers.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?