What resources do remote users need to be effective?

2 Network and bandwidth

The second step to enable remote work is to ensure that your users have reliable and fast network and bandwidth. This is crucial for accessing online resources, communicating with colleagues and clients, and transferring data. You need to assess the network requirements of your users, such as the speed, latency, and stability of their internet connection, and the data consumption of their applications. You also need to provide support for troubleshooting network issues, such as connectivity problems, slow performance, or security breaches. You may also consider offering some incentives or subsidies for your users to upgrade their network plans or equipment.

4 Security and compliance

The fourth step to enable remote work is to protect the security and compliance of your users and data. This is especially important for handling sensitive or confidential information, such as customer data, financial records, or intellectual property. You need to implement the appropriate security measures and policies for your users, such as encryption, authentication, firewall, VPN, antivirus, backup, and recovery. You also need to educate your users on the best practices and risks of security and compliance, such as password management, phishing, malware, data breaches, or legal regulations.

5 Training and support

The fifth step to enable remote work is to provide adequate training and support for your users. This is essential for helping your users adapt to the new work environment, learn new skills, and solve problems. You need to design and deliver the relevant training and support programs for your users, such as online courses, webinars, tutorials, manuals, FAQs, or help desks. You also need to monitor and evaluate the effectiveness and satisfaction of your training and support, such as feedback, surveys, tests, or metrics.

6 Feedback and improvement

The sixth and final step to enable remote work is to collect and act on feedback and improvement from your users. This is important for understanding the needs, expectations, and challenges of your users, and for improving your IT strategy and performance. You need to solicit and analyze the feedback and improvement suggestions from your users, such as surveys, interviews, focus groups, or reviews. You also need to implement and communicate the feedback and improvement actions, such as changes, updates, enhancements, or innovations.