You have a hesitant prospect on the line. How do you turn them into a loyal client?
When you have a hesitant prospect on the line, the key is to build trust and address their concerns thoroughly. Here's how you can effectively turn them into loyal clients:
How do you handle hesitant prospects? Share your strategies.
You have a hesitant prospect on the line. How do you turn them into a loyal client?
When you have a hesitant prospect on the line, the key is to build trust and address their concerns thoroughly. Here's how you can effectively turn them into loyal clients:
How do you handle hesitant prospects? Share your strategies.
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Learn why they are meeting with you. Usually, they want to solve a problem, and feel the problem is beyond their control. In reality, they could probably solve it, but are paying to save themselves time and a headache, and to get the best results. So, you need to speak their language, and learn what they want to do, and what their goals are. How can you help achieve those goals for them? At the end of the day, remember that a client who has taken a meeting, is more interested than 100 prospects just asking questions. Treat them like a priority, but remember that you'll find more clients.
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Clients are hesitant for a reason and majority of the time hesitation is either they are unsure of the product, its value and timing of purchase or the cost/budget issue or sales person is unable to win their confidence. I would begin with winning their confidence by making them talk using leading questions and not being focusing on my product or service. Secondly, I will zero down on their root cause of hesitation: 1. Product features 2. Pricing/Budget 3. Competition 4. Timing to buy 5. Internal stake holders buy-in etc.. And, finally, as step 3, provide solution for their hesitation to take the conversation forward.