When call center efficiency declines, balancing training with quality can seem daunting. Yet, with the right approach, you can boost performance without sacrificing service quality. Here's how:

• Implement regular micro-training sessions: Short, focused training sessions can keep skills sharp without overwhelming your team.

• Use call recordings for feedback: Analyze real calls to provide specific, actionable feedback to agents.

• Encourage peer mentoring: Pairing experienced agents with newer ones fosters a culture of continuous learning.

What strategies have you found effective in maintaining call center efficiency?