I’ve learned that client trust isn’t built solely through certifications—it’s cultivated through clear communication, proven experience, and a commitment to tailored solutions. When a client questions my IT support skills, I focus on transparency, breaking down the process in a way that’s easy to follow by explaining the "how," "what," and "when." To reinforce this trust: - I share relevant past projects, like integration services with top platforms and legal management systems used in multiple countries. - I offer live demos, real client testimonials, and tailored solutions that address their concerns directly and effectively.

One key lesson I've learned over the course of my career is that clients value real-world problem-solving skills more than the number of certificates you hold. It's not about qualifications alone but how effectively you address and resolve their issues. To demonstrate my expertise, I often offer live troubleshooting sessions, where clients can see my skills and experience in action. This hands-on approach shows my ability to solve real problems. I also prioritize clear and open communication to avoid any misunderstandings and ensure everyone is on the same page. Additionally, I provide client testimonials and references to further validate my expertise and the quality of my work.

It’s important to understand the root cause of the client’s doubt regarding the IT support skills. It could stem from the services not meeting expectations, or perhaps issues with quality or adherence to promised timelines. A good approach would be to start by asking clarifying questions to understand why they have concerns about our technical expertise. The best way to overcome this perception is by demonstrating our capabilities through live sessions, showcasing past projects we have successfully supported, and sharing testimonials from end users or customers. This can help rebuild confidence and provide evidence of our technical competence.

Proving your 'expertise' is truly through developing trust through development of a relationship and demonstrated delivery of services, solutions, and/or capability through continuous communication, transparency. I have seen, hired, and been completely let down by people with 'certifications', it's true quals through demonstrated delivery of value applicable to the need that enables a client or stakeholder (internal and external) to truly trust your ability, skills, team, and the words you are saying... otherwise it's just a bunch of fluff with no value for them or you.

I’ve had this happen before and even in my most recent roles I’ve dealt with customers doubt. I also find that some in my peer group doubt either myself or my employees skill set but the best way that I find to battle this is to bring the customer into the conversation and brainstorm with them to help them garnish a better understanding. It’s better to connect the dots to the why which helps them move past most doubt but showing through action is one of the best ways forward. Just never forget the customer is a part of the why because without their service or solution request none of the rest would be meaningful. If the doubt comes from past experiences then work on cultivating an environment aimed at clarification and change.