Your company is facing extended service downtime. How can you keep customer expectations in check?

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When facing extended service downtime, transparent communication is key to managing customer expectations. Implement these strategies:

- Proactively inform customers about the issue and expected resolution time.

- Offer alternative solutions or workarounds for urgent needs.

- Regularly update customers on progress, reinforcing your commitment to solving the problem.

How do you approach maintaining trust when services are down? Share your strategies.

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