To improve communication between your ITIL service desk and IT operations, focus on better teamwork and clear processes. Hold regular meetings to keep both teams on the same page about priorities and ongoing work. Use tool like Microsoft Teams to share updates and solve problems together in real-time. Schedule a weekly connect, this will not only help on any status update/check.Also it will create a social bond with the team member.Confluence or share space to update any ongoing issues or any progress report it will keep them in sync.Create clear steps for escalating issues (escalation matrix) so everyone knows how to handle them quickly. Good communication & clear processes help both teams work better together & improve service quality.

I think this is a common challenge in any modern company. i'wll list some strategies that can help with the communication between Service Desk and IT Operations. 1 - Shared tools and dashboards with integrated tools where both team can see incidents, changes and service requests and keep them on the same page about the issues. 2 - Short Daily meetings with people from both teams, to keep everyone involved about the issues, news and priority tasks. 3 - Create a shared knowledge base where both teams can contribute ans access solutuons, FQAs and the best practices. I hope this strategies can help you!

To improve communication between your ITIL service desk and IT operations, implement regular cross-functional meetings to align priorities and share updates. Use a centralized ITSM platform to ensure real-time visibility into incidents, changes, and problems. Define clear escalation paths and roles to reduce misunderstandings. Foster a culture of collaboration by encouraging feedback and open communication. Implement shared KPIs to align objectives and im

Bridging the gap between ITIL service desk and IT operations requires more than meetings and tools—it demands a culture of collaboration. Embedding automated workflows between ticketing systems and operational monitoring can reduce silos and enhance visibility. Clear roles and accountability frameworks ensure ownership at every stage. Real-time dashboards provide shared insights, aligning teams on priorities. Encouraging cross-team training fosters mutual understanding, improving response efficiency. Strong communication isn't just about processes—it’s about integration at every level.

This usually happens when some one dosent update information properly or if its automated a sync service may be down . In case of Manual update fire the guy who likes slacking off work and wont update snow properly in terms of syncing check the api and sync policy between itil and your ad infrastructure. Also analyse logs to see if it was stopped on purpose or does the sync has and self generated error codes. Transperancy and communication are key role players for maintaining a smooth operation.