Your team is accused of causing network downtime. How do you prove your innocence without evidence?
Imagine this scenario: your technical support team is suddenly in the hot seat, accused of causing a significant network outage. The pressure is on, but you have no tangible evidence to defend yourselves. In such a high-stakes situation, how do you clear your name and maintain the trust of your clients and superiors? Let's dive into a strategy that could help you navigate this challenging predicament and prove your team's innocence.