Your team is divided on compensating dissatisfied customers. How do you navigate conflicting views?
Navigating through customer service operations often involves making tough decisions, especially when it comes to compensating dissatisfied customers. When your team is divided on this issue, it's essential to address the conflict with a structured approach to find a resolution that upholds your company's values and satisfies your customers. Understanding the perspectives of each team member and the implications of the decision on customer satisfaction and business operations is critical. Here's how you can navigate through conflicting views to reach a consensus.
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Dennis HandelCybersecurity Enthusiast | Pursuing Google Cybersecurity Certificate | Bridging Sales and Security Expertise
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Srrimann NarayanExecutive Director, TiE Surat | AI Enthusiast | 🏆 LinkedIn Top Voice
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Simone Cardoso De OliveiraConsultora de Tecnologia e Inovação -ABM -Gerente de Contas | B2B e B2C |Consultor em Adoção de IA & Crescimento…