Maintaining harmony and peace within the teams is important for unleashing superior productivity. If there is a conflict, following steps can be taken: 1. Understand the nature of the conflict - Knowing what is causing the conflict is a first steps towards finding a solution 2. Encourage communication - Creating an environment where open communication is promoted will help in diffusing the tension. 3. Reassign the tasks - In case its a deep rooted friction, changing assignment will help calming down the things before long term solution can be addressed. To summarize, creating a culture of open communication and allowing expression goes a long way towards building trust and foster togetherness.

Address the conflict quickly and calmly by pulling key individuals aside for a brief, solution-focused conversation. Acknowledge the tension, refocus the team on the shared goal, and reinforce that everyone is working toward the same outcome. Encourage clear communication, listen actively, and redirect energy toward problem-solving rather than blame. If necessary, reassign tasks to create space and balance workloads. Lead by example—stay composed, supportive, and focused. A positive, team-first mindset will help defuse tensions and keep productivity on track.

An example of the tasks are priority, I could be analyse and separate tasks to team members and give some extra benefits or else do Overtime with extra benefits added

If conflict arises, it is important to clarify to the team what the goals of todays mission are, and that those goals still have to be met. They need to be encouraged to focus on thier role in the objective, and be reassured that you as a leader are going to set up to alieviate the conflict by either deploying a special team to do so, or by using the resources at your desposal to quickly mitigate any tension the conflict is causing.

Modelling composure sets the tone during a busy shift. If you stay calm, focused, and solution-oriented, your team is more likely to follow suit. Once things settle down, check in with the team: “I noticed some tension earlier—let’s talk about what happened so we can handle things even better next time.” This builds trust and prevents repeat conflicts.