Your team member is defensive about feedback. How can you turn their resistance into growth opportunities?

1 Embrace Empathy

Understanding why a team member might be defensive about feedback is the first step in addressing the issue. Typically, defensiveness stems from feeling threatened or misunderstood. Approach the conversation with empathy, showing that you recognize their efforts and value their contributions. By first affirming their strengths, you create a more receptive environment for discussing areas of improvement. This approach helps to lower barriers and makes it clear that feedback is not an attack but a pathway to growth.

2 Clear Communication

Clarity is key when delivering feedback. Ensure that your message is specific, objective, and focused on behavior rather than personality. Instead of making general statements that can be interpreted as personal criticism, provide clear examples of actions and their impacts. This method helps the team member understand the context and the rationale behind the feedback, making it easier for them to accept and act upon it.

3 Actionable Steps

Once feedback is given, it's crucial to work together to develop an actionable plan for improvement. Break down the feedback into manageable steps that the team member can take to grow. By involving them in creating this plan, you empower them to take ownership of their development. This collaborative approach not only mitigates defensiveness but also promotes a sense of agency and commitment to personal growth.

4 Foster Openness

Creating an environment where feedback is regularly exchanged and valued is fundamental in reducing defensiveness. Encourage open dialogue and model how to give and receive feedback constructively within your team. When team members see that feedback is a norm and a tool for everyone's advancement, they're more likely to embrace it as a positive force in their professional journey.

5 Positive Reinforcement

Positive reinforcement goes a long way in mitigating defensiveness. Recognize and praise improvements, no matter how small. This positive acknowledgment encourages further growth and reinforces the idea that feedback leads to valued outcomes. It also demonstrates that you're paying attention to their efforts to change, which can boost morale and motivation.

6 Continuous Support

Finally, offer continuous support throughout their journey of improvement. Regular check-ins and constructive conversations help maintain momentum and show that you're invested in their progress. This consistent support helps to build trust and reinforces the notion that feedback is part of an ongoing developmental process, not just a one-off critique.