Your team member is struggling with missed deadlines. How can you coach them with empathy?

If your Team Members are struggling to meet deadlines work on this 4M formula MMMM 𝐌𝐚𝐧𝐩𝐨𝐰𝐞𝐫 Utilization- Optimum Manpower 𝐌𝐞𝐭𝐡𝐨𝐝 Deployment-Use Efficient Methods, 𝐌𝐚𝐜𝐡𝐢𝐧𝐞- Software & Hardware- State of Art- AI, ChatGPT 𝐌𝐚𝐬𝐭𝐞𝐫𝐌𝐢𝐧𝐝 When 2 minds meet Mastermind come into play, powerful than both the minds But alas how many of them use this powerful mindset 4 and 4 is no longer 4+4 4x4 44 But 4⁴ Use the combination of 4M Formula for 𝐌𝐞𝐧𝐭𝐚𝐥 𝐇𝐞𝐚𝐥𝐭𝐡 of Employees 𝐌𝐨𝐧𝐞𝐲, 𝐌𝐚𝐫𝐠𝐢𝐧 for the Organization Cheers

First of all, we need to understand that NOBODY likes missing deadlines. It could be due to bad decision-making, time management illiteracy, or anything else. Understand the issue, don't suggest the do's. Rather empathize. That's the only way, you have a chance of turning things around.

I first ask questions about what may be preventing them from meeting the deadline. What roadblocks are they encountering? Is there anything I can do to help? These questions are typically around work-related issues. If the answers don't really explain and/or the missed deadline behavior is out of character, I will ask if something outside of work may be impacting them. Based upon the level of trust and sincerity, this can open the door to a deeper discussion.

- Take the time to listen to your team member and understand the reasons behind their missed deadlines. - Show empathy and compassion by acknowledging any challenges or obstacles they may be facing. - Ask open-ended questions to uncover the root cause of the issue and offer a supportive ear.

Gain permission to coach to help your employee succeed. Most leaders assume that people are open to being coached, but unless you establish an agreement with the person, you may have someone in front of you who is not Coachable in the moment. Once the employee agrees to be coached, and understands that your motives are solid and you are looking to understand the process to find solutions to help him or her work faster, you are set to start. Avoid focusing on the person, focus on the process. A few questions could be: -what is the process -in what sequence -how long does each step take -what are the main challenges with the process -what is the process if he/she gets stuck -what are some additional options … And so on…

Is their paycheck ever delayed? Do they always have air conditioning? Maybe the issue isnt as serious as getting paid but I think the point gets made that we all depend on deadlines and therefore need to meet deadlines

Have a conversation with the person to find out what is going, especially if this is someone that has always been on top of their game. Sometimes personal matters can affect work performance and it can also be competing priorities. Offering support and discussing expectations can make a big difference moving forward.

- Clearly communicate your expectations regarding deadlines and the importance of meeting them. - Collaborate with your team member to set realistic and achievable goals that take into account their workload and capabilities. - Provide clear guidelines and deadlines to help them stay on track and prioritize tasks effectively.

- Offer your support and guidance to help your team member overcome their challenges and improve their time management skills. - Provide resources, training, or mentorship to help them develop strategies for meeting deadlines more effectively. - Encourage open communication and create a safe space for them to ask for help or seek advice when needed.

Regularly check in with your team member to monitor their progress and offer feedback on their performance. - Provide constructive feedback and encouragement to help them stay motivated and focused on meeting deadlines. - Celebrate small victories and milestones to boost their confidence and morale as they work towards improving their time management skills.

Coaching a team member struggling with missed deadlines requires empathy and practical guidance: 1. Listen Empathetically: Understand their challenges without judgment. 2. Identify Causes: Pinpoint why deadlines are being missed—workload, priorities, skills. 3. Set Achievable Goals: Collaborate on realistic goals and break tasks into manageable steps. 4. Provide Resources: Offer tools and training to improve time management. 5. Create an Action Plan: Develop a clear plan with milestones and ongoing support. 6. Celebrate Progress: Recognize improvements to boost motivation. 7. Adjust as Needed: Monitor progress and adjust strategies as necessary. 8. Maintain Support: Keep encouraging and believing in their ability to succeed.

Para treinar um membro da equipe que está lutando com prazos perdidos com empatia, começo com uma conversa aberta e franca para entender o contexto atual de vida da pessoa. Isso ajuda a criar um ambiente de confiança onde posso diagnosticar as principais causas dos atrasos. Em seguida, foco em estratégias personalizadas de gestão de tempo e organização, oferecendo suporte e orientação contínuos para ajudá-los a melhorar sua eficiência e produtividade de maneira sustentável.

Empathy can be reflected in multiple ways: 1) Observe if tasks are missed on frequent basis or is this a recent pattern. Ask them: What is the reason for delay? What needs to happen to better manage tasks? 2) Actively listen & try to understand their personal & professional challenges, motivational factors & limiting belief 3) Ask member to re-summarise task understanding & fill any gaps on: Task expectations, Timelines, Impact of task being done / not done, Risks & Concerns, Resources, Key Connections 4) Review SMART Action plan & support them on any issues 5) Utilise Coaching, Mentoring, Training & Feedback as required 6) Help them set review internal mechanism & time management strategies 7) Motivate them & recognise their efforts