Breathe, don't get frustrated remember they want to understand as much as you want them to. Visualize what you are explaining to them and slowly explain things step by step using simple words - check-in with them that they are understanding your explanation before continuing to the next point.

They say business isn't personal - but many personal lessons have been transferrable for me in business. My name is Jenna & I'm a Senior BizOps Manager in the Edtech industry with 10+ years experience managing customer relationships. In times where I've interacted with clients (& friends/family) with a language barrier, I have leaned on the following three tips: 1. Keep the mood light using body language & verbal tone. Comprehension is generally stronger when at ease. 2. Keep it simple (KISS). Miscommunication can occur even in the same language, so use straightforward terms & online translation tools if needed. 3. Utilize pictures, videos, mocks, flows, & any other visual tools that will help relay appropriate messaging.

Slow things down. Use your body language as well as speaking slower. Keep things simple and be patient. Use pictures if you are able to.

It's essential to show interest in comprehending others and being comprehended, especially by someone with English as a second language. I've been in many situations where effective communication was crucial. People from other countries appreciate feeling welcome, and that feeling comes from the genuine interest of the person assisting them.