You're faced with a client seeking extra services. How do you navigate beyond the agreed scope?
When you're in account management, encountering a client who requests additional services beyond the initial agreement is not uncommon. Navigating these waters requires tact, clear communication, and a strategic approach. It's essential to balance the client's needs with the scope of your services to maintain a healthy business relationship. Understanding how to effectively manage scope creep can ensure that both you and your client are on the same page and that your professional boundaries are respected.
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Clarify the scope:When a client wants more, revisit your original agreement. Explain what's included and discuss any adjustments needed for their new requests, ensuring both sides understand.
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Create a new SOW:If you decide to offer extra services, draft a new Statement of Work (SOW) for client approval. This sets clear terms for the additional work and helps prevent future scope creep.