Faça perguntas, não presuma que o cliente tenha o mesmo repertório que você. Tente registrar as expectativas por escrito, com dados concretos. Vale a pena definir os entregáveis em itens, com prazos certos. Ex. no dia _ em vez de [em uma semana]

When faced with mismatched client expectations, clear communication is essential. By clarifying services upfront, setting realistic timelines, fostering open dialogue, understanding your client's needs, providing options, being proactive, being flexible and adaptable, and maintaining a positive attitude, you can effectively manage expectations and ensure a successful project outcome.

It’s all about the initial conversations and about managing expectations right from the start. I make it a point to have a very candid chat right at the beginning. I lay out exactly what I can deliver and make sure to get a clear picture of what the client is envisioning. It’s crucial to document everything – not just the big deliverables, but the small details too. This helps avoid those “I thought you meant...” moments. And, of course, regular updates are a lifesaver. Keeping the client in the loop with progress reports helps to manage expectations and catch any misalignments early on.

When faced with mismatched client expectations, the key is to engage in open and honest communication. Start by actively listening to their concerns and clarifying any misunderstandings about the services you provide. Set realistic goals and timelines, ensuring that both you and the client are aligned on deliverables. Regularly check in to provide updates and gather feedback, which can help adjust expectations as needed. Foster a collaborative relationship and demonstrate your commitment to their success.