You're faced with a passenger questioning aircraft safety mid-flight. How do you address their concerns?

Listening to passenger worries and providing proper answers is part of the job. Ensuring that these concerns reach the flight deck is also important, as it promotes a flow of information that helps prevent potential dangers. You don't have to be an aviation professional to raise valid concerns.

D'après mon expérience, il faut écouter le passager, l'équipage commercial et les passagers voisins. dans tous les cas, la sécurité et le bon déroulement du service priment. C'est une ligne rouge à ne pas violer. il ne faut pas hésiter à débarquer le passager perturbateur, quitte à faire un atterrissage d'urgence en route pour le débarquer si necessaire.

Listening carefully to what passengers say is certainly very important. It should be considered as a suggestion and in this way, we can review operating procedures or policies that sometimes escape us and that may well provide peace of mind for them and improvements in the operational safety standards sought by our industry.

Temos percepção diferente do medo e risco num voo. Para uns é sem sofrimento. Outros tem suas motivações para ter o medo. Dar oitiva,

One active listening framework I always apply is called LEAP: 1. Listen attentively 2. Empathize 3. Ask open questions 4. Paraphrase Using the LEAP technique shows passengers that you are actively listening and care about their concerns, including safety issues.

Beyond safety stats, sharing your personal experience can be highly effective. Talk to customers about your years as a crew member and any technical issues you encountered. Sharing a firsthand experience reassures customers more, as they can relate to personal stories better than figures and numbers.

In my opinion, constant learning and constant training will always be the best tool to be able to make the flight in a safe way, you always have to learn from the mistakes that happen to other people and get the best out of that, this is quite useful to be able to have a better awareness of the environment where we operate.

Tous cela les passagers le connaissent trop. D'autres facteurs psychologiques et de phobies rentrent en jeux et font passer l'effet calmant des statistiques à la trappe. Le passager qui a peur de l'avion et qui se comporte bizarrement une fois à bord a besoin d'assistance externe de psychologue pour dépasser sa peur. En tant que membre d'équipage on peut cependant trouver les mots au cas par cas pour rassurer le passager qui a peur en vol.

Medo de voar, a aviatofobia, não se contorna com a lógica. Pouco serve falar de estatística ou de tecnologia. Eu sou piloto planador, autor do Dicionário de Fobias, e Air Safety.

I understand that the timeframes for the development of our activities on board are limited, but I suggest that consideration be given to incorporating a "verbal or written" announcement that explains in the security framework that we develop our activities with the purpose of raising passenger awareness and providing them with confidence and security during their flight, beyond the formal announcements already provided by the cabin crew during the entry of passengers to the aircraft, regarding the handling of security equipment and systems.

Selon moi, ce sujet est à éviter pour sa complexité. Il risque d'aggraver la situation. Les avions sont certes bien conçus mais comment expliquer les ratés de Boeing sur ses 737 max, une porte d'issue de secours qui tombe en plein vol ou une ingénierie système Airbus ou la défaillance d'un tube pitot a été à l'origine de la disparition du vol Rio Paris.

A powerful way to reassure passengers is by sharing your knowledge. Provide key aspects of the aircraft type you are trained on or general aircraft knowledge you are familiar with. Avoid overly technical details and instead share your experience operating this specific aircraft, including the fuselage systems and cabin doors. Explain what to expect during the flight, the precautions, and the measures in place to address potential issues. Highlight that all crew members are trained in safety and emergency procedures. Transparency and understanding can help ease passengers' minds by making the unknowns more familiar.

It would be very extensive to cite each and every one of the rigorous analyses and tests to which the materials and parts of the structure and components of an aircraft are subjected from its design to its conception, including an exhaustive analysis during the progress of the project, in its different stages. It goes without saying the preponderant role that is acquired during the assembly of sections of the aircraft, the exhaustive quality control in the step by step of the first product obtained.

Handling passenger concerns about aircraft safety is an important part of the crew's job. It is crucial to remember that pilots and crew undergo extensive training focused on safety, emergency management, and first aid. This training is continuously updated to ensure they are prepared for any situation. When a passenger expresses concerns, it is vital to respond calmly and clearly, emphasizing that safety is the top priority and that the aircraft and crew are fully equipped and prepared to ensure a safe journey. This helps reassure passengers and maintain a calm and secure flying environment for everyone.

Also mention that all crew members are required to undergo yearly assessments to obtain certification for operating aircraft, including aviation first aid and aviation security.

While the crew is trained in safety and emergency procedures, remind passengers to pay attention to the safety demo and crew instructions. Emphasize keeping seat belts on when the sign is illuminated, avoiding the lavatory when the return-to-seat sign is on, identifying the nearest exits, counting the number of rows to the nearest exit, and locating the oxygen masks and life vests. Passengers must also play their part in safety, and reiterating these points ensures their proactive role in overall flight safety.