You're facing pushback on CX process changes. How can you get your team on board?
Navigating through the complexities of improving customer experience (CX) can be daunting, especially when you encounter resistance from your team regarding process changes. To enhance CX, it's crucial to implement new strategies, but doing so smoothly requires buy-in from the entire team. Understanding and addressing the root of their reluctance is key to moving forward. By engaging with your team constructively, you can transform pushback into support and collaboration, ensuring that everyone is aligned with the goal of providing exceptional customer service.
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Ayokunmi Adenuga, PMPCustomer Experience|Strategy|Product Management|Project Management|Data Analysis|Customer Relationship…
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Stephanie Thum, Ph.D., CCXPGlobal Leadership | Adjunct Professor | Government, Tech, Law, and Big Four Alum | LinkedIn Top CX Voice
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Geert MartensHelping you deliver exceptional (customer) experiences // Consultant & Speaker // Digital Transformation - Customer…