"Success is best when shared". To salvage a strained relationship due to repeated vendor delivery setbacks, open a constructive dialogue and collaborate on solutions. In my experience, starting with a candid discussion about the recurring issues, while focusing on problem-solving rather than blame, helps restore trust. Identify the root causes of delays and work together to adjust timelines, provide additional support, or streamline processes. A common mistake is continuing without addressing underlying problems. By fostering open communication, setting clear expectations, and agreeing on corrective actions, you can repair the relationship and ensure smoother future deliveries.

The key here is to ensure you have a vendor management framework, like the SGAR to avoid the reactive approach. But if the issues arise, I’d do the following: 1. Analyse the Root Cause Analysis and collaborate with the supplier to fix the issue and create measures to prevent it from happening again. 2. Ensure there’s a regular performance review with the supplier and use scorecards to measure the KPIs and SLAs.

When delivery issues arise, maintaining a strong vendor relationship is essential. Here's how to handle it constructively: 1. Openly discuss the problem, prioritizing solutions over blame. 2. Set clear expectations for future deliveries, with possible contingencies in place. 3. Consider alternative or additional vendors to strengthen supply chain stability.