You're looking to streamline your airline's ground handling. What's the best way to do it?

2 Choose the right partners

One of the most important decisions you have to make as an airline is whether to outsource your ground handling or do it in-house. There are pros and cons to both options, depending on your size, budget, network, and strategy. If you decide to outsource, you need to choose the right partners that can meet your standards, expectations, and requirements. You should also establish clear and transparent contracts, communication channels, and feedback mechanisms with your partners. If you decide to do it in-house, you need to invest in your own equipment, staff, and training.

4 Train and empower your staff

Your ground handling staff are the backbone of your airline operations, as they interact with your customers, handle your assets, and ensure your safety and compliance. Therefore, you need to train and empower them to perform their duties effectively and efficiently. You can provide them with regular and updated training on skills, procedures, and standards. You can also empower them with tools, resources, and incentives to motivate them, reward them, and retain them. Moreover, you can foster a culture of teamwork, collaboration, and innovation among your staff.

5 Monitor and evaluate your results

Streamlining your ground handling is not a one-time project, but an ongoing process that requires constant monitoring and evaluation. You need to track and measure your results against your KPIs and goals, using data and feedback from various sources. You also need to identify and address any issues, gaps, or risks that may arise along the way. Furthermore, you need to review and update your strategies, plans, and practices based on your results, changing conditions, and best practices.

6 Seek continuous improvement

Finally, you need to seek continuous improvement in your ground handling, as the aviation industry is dynamic, competitive, and evolving. You need to keep up with the latest trends, technologies, and regulations that affect your ground handling. You also need to look for new opportunities, challenges, and solutions that can enhance your ground handling. Additionally, you need to learn from your own experiences, as well as from other airlines, airports, and stakeholders, to share knowledge, insights, and best practices.