KPI should be directly linked to organizations goals, ensuring each metric contributes to overall success : - Metrics should be SMART - specific, Measurable, Achievable, Relevant, and Time-bound to provide clear targets and accountability. - Predictive insights and historical data helps track both progress and outcomes. - Real-time dashboards and analytics tools allow for continuous monitoring and quick adjustments. - Ensuring that employees fully comprehend and take ownership of key performance indicators (KPIs) promotes alignment and accountability throughout all levels of the organization. - Business priorities evolve, so KPIs should be reassessed periodically to maintain their relevance and effectiveness.

To measure business success through KPIs, consider these recommendations: 1. Establish Clear Objectives: Create SMART KPIs—Specific, Measurable, Achievable, Relevant, and Time-bound—to align with business goals and enhance decision-making. 2. Integrate Qualitative Metrics: Include qualitative KPIs like customer satisfaction and employee engagement to capture insights beyond quantitative data, improving service quality and culture. 3. Prioritize Leading Indicators: Focus on leading KPIs that predict future performance, such as new leads or website traffic, enabling timely strategy adjustments. By implementing these strategies, your KPIs will better reflect and support your business's success.

Perform A/B tests to validate what is really impacting the main results indicators, always making small adjustments to isolate each indicator and have a more assertive view.

It starts with identifying the critical processes that drive your business. Not all processes are created equal, and focusing on the wrong ones leads to wasted effort and misaligned metrics. Define the core activities that impact efficiency, customer satisfaction, and profitability. Next, establish KPIs that align with these critical processes. Finally, set a cadence for measurement and process adjustment. Data without action is just noise. Regularly review performance against KPIs, identify inefficiencies, and adjust processes accordingly. If a KPI isn’t driving decision-making, it may need refinement.

To improve results, it is important to prioritize actions that have great impact and relevance to the company's objective. A prioritization methodology would be the paretto principle, the 80/20 method, ensuring the correct use of effort and efficiency in decision-making.