Last updated on Jul 17, 2024

You're struggling to define quality in program deliverables. How do you ensure client satisfaction?

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Understanding the concept of quality in program deliverables is a critical aspect of program management. As you navigate through the complexities of client expectations and project objectives, the challenge often lies in defining what 'quality' means for the deliverables you're tasked to produce. Ensuring client satisfaction hinges on your ability to establish clear quality standards, maintain open communication, and adapt processes to meet the ever-evolving project requirements. By focusing on these areas, you can create a robust framework for delivering high-quality outcomes that align with your client's vision and goals.

Key takeaways from this article
  • Adopt Agile methods:
    Incorporate frameworks like Scrum or Kanban to enhance flexibility and responsiveness. These iterative development cycles allow for early and continuous client feedback, leading to deliverables that resonate with their expectations.
  • Broaden quality definitions:
    Beyond code defects, define quality in terms of complexity, severity, and resolution acceptance. Establish clear standards for the team's work quality, like understanding and timeliness, to quickly improve outcomes.
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