You're swamped with customer claims during peak times. How do you ensure efficient handling?

Peak times can test your claim-handling prowess. To keep up without dropping the ball, consider these strategies:

- Implement a ticketing system to organize and track claims efficiently.

- Cross-train staff so they can step in when certain areas get overwhelmed.

- Use automated responses to acknowledge receipt and set expectations for follow-up times.

How do you manage a flood of customer claims? Share your strategies.