To turn around the experience of a dissatisfied customer with ignored feedback, promptly acknowledge the oversight and apologize sincerely. Review their feedback to understand the issue and offer a clear plan for resolution or improvement. Communicate any steps taken to address their concerns and prevent future issues. Provide a tangible gesture of goodwill, such as a discount or complimentary service, to show appreciation for their patience. Follow up to ensure their satisfaction and rebuild trust by demonstrating commitment to addressing their needs.

Assuma a responsabilidade pelo problema e demonstre empatia, tomando medidas rápidas e eficazes para corrigir a situação. Ofereça uma solução ou compensação personalizada, como descontos ou serviços adicionais, e use o feedback para melhorar os processos. Mantenha uma comunicação clara e transparente, atualizando o cliente sobre o progresso e mostrando que você valoriza sua lealdade.

1. Acknowledge their concerns: We value your feedback and will address your concerns promptly. 2. Apologize for any mistakes: We apologize for any inconvenience caused and want to make it right. 3. Offer a solution: We will provide a clear solution and keep you updated on its progress. 4. Follow up: We will ensure that your issue is fully resolved and provide regular updates. 5. Show appreciation: Thank you for your feedback, we value your business. Here's a discount as a token of our appreciation. 6. Learn from the experience: We will use your feedback to improve our services in the future. 7. Encourage future communication: Please feel free to reach out to us with any future concerns or questions. We're here to help.

1. Listen actively - People love to be listened and understood. 2. Respond promptly - Acknowledge the issue and respond to them immediately even if you need more time to solve it. 3. Take responsibility - Own the issue and accept the mistake. Commit to them that you'll give your fullest to make things right. 4. Solution - Offer a solution that directly resolves their issue. If not, atleast a work-around that will resolve their end goal. Go that extra-mile to make them happy. Offer something out of a goodwill gesture. 5. Follow up - Don't want for the customer to get back to you. Proactively follow up with them. This makes them feel valued and show that you really care. 6. Maintain the relationship and thank them for their loyalty.

Speed and Thorough Resolution are vital in this kind of situation. First, acknowledge the gap in response and second, make this your top priority and leverage key/senior colleagues to get a quick and thorough resolution. Finally, get back to the client quickly.