You've just launched your app on the store. How will you handle a critical bug that pops up unexpectedly?

Submit a fix to the appstore and next time due proper testing using platforms such as TestFlight, hiring an external QA team, use platforms that offers QA crowdsourcing for example, the largest the testing audience the better.

Having a good rollback plan in advance is paramount. Getting users back to stability should be your first priority. Don’t release any new feature without telemetry, otherwise how will you know what real world edge conditions create the bug? After that, then focus your teams on. owning and prioritising the bug fix, regression test well and hard. Disappointing users once is hard, twice is fatal. Post incident, hold a post mortem to find what holes in the process, or even the development environment and norms allowed the bug to get released in the first place.

Critical post-launch bug? Don't panic! Assess: Identify how critical and widespread the bug is. Take action: Isolate the issue, communicate with users (store description, social media) about the problem and a fix timeline. Develop fix: Prioritize critical bugs, fix them internally before releasing an update. Release fix: Submit update to app store, inform users a fix is available. Monitor & Learn: Track reports, identify root cause to prevent future issues. Bonus tips: Have a rollback plan, use crash reporting tools, and prioritize thorough testing before launch.

1). The first step is to assess the severity and customer impact. ✅How many customers are impacted? ✅Look for quick wins, such as whether there is recovery mechanism that could lessen the customer impact? 2). Carry out throughout investigation ✅ Capture logs. ✅ Capture replication steps. ✅ Undertake root cause analysis/RCA. Is this caused by regression? 3). In the meantime ensure the customer base are fully kept abreast and communicate when they can anticipate a fix. 4). Make sure the fix is thoroughly tested before rolling out to the field base. ✅ Rollout fix initially to target audience. I.e. customers that reported the issue or beta group.

Acknowledge Quickly: Immediately acknowledge the issue to users and stakeholders to show transparency Assess Impact: Determine the severity and impact of the bug on users and functionality. Prioritize Fix: Quickly prioritize and address the critical bug to minimize disruption and negative user experience. Communicate Updates: Keep users informed about progress and expected resolution times. Review and Learn: After resolving the bug, conduct a post-mortem to understand its cause and prevent similar issues in the future

As soon as the bug is reported ,if the feature can be disabled the same to be done and the end users should be notified on the issue through in app notifications and other social channels of the organization.The customer support team to be notified and equipped with an alternate solution for the disabled feature,meanwhile the dev team can dive into the bug fix. The end users should be updated on the status and the expected time for the bug fix without fail. I feel rightly implemented analytics tools is of prime importance as in many scenarios , before a bug gets reported by an end user the support teams get notified and necessary measures can be taken.

Firstly assess the bug's impact to understand its severity and prioritize the fix accordingly. Determine how many users are affected and which functionalities are compromised. Use analytics tools to track the bug's reach and user reports for qualitative insights. This data will guide you in directing your development team's efforts where they're needed most, ensuring that resources are allocated efficiently to address the most critical aspects of the bug & make sure to go in a right path to get conclusion over it.

When a critical bug unexpectedly arises post-launch, promptly address it by first acknowledging the issue to your users through in-app notifications and on social media, reassuring them that a fix is underway. Immediately mobilize your development team to diagnose and resolve the bug, prioritizing this over other tasks. Once the fix is tested and verified, release an update and notify users of the resolution. Additionally, consider offering a temporary workaround if possible and provide transparent communication throughout the process to maintain user trust and confidence in your app.

Quickly assess the severity and impact of the bug. Determine how many users are affected, the extent of the issue, and its potential consequences. This assessment helps in prioritizing the fix and allocating the necessary resources.

If a critical bug appears in your newly released app, stay calm and report the issue to your company's support team so they are aware of the problem. Then, let your users know through the app store and social media that you are working on it. Dive into discovering what's causing the problem with your team, then quickly develop and test a solution. Keep users informed about updates so they know you're involved and can trust that you're taking care of things.

When addressing a critical bug, fixing it urgently is paramount. This involves prioritizing the issue based on its impact and severity, allocating resources efficiently, and mobilizing the development team to implement a swift and effective solution. Clear communication within the team and with stakeholders ensures everyone understands the urgency and collaborates effectively to resolve the issue, maintaining operational continuity and user satisfaction.

To handle a critical bug that pops up unexpectedly after launching your app, fix urgently. Quickly deploy a patch to address the issue, minimizing user disruption. Swift action ensures user confidence and reduces negative impacts on your app’s reputation.

Assemble the development team to identify the root cause and implement a fix as quickly as possible. Prioritize this task to minimize downtime and inconvenience to users. Conduct thorough testing to ensure the fix resolves the issue without introducing new problems.

Notify your development team immediately. Provide clear details about the bug, including how to reproduce it and its impact. Ensure everyone involved understands the urgency and priority of fixing the bug. If feasible, deploy a quick fix (hotfix) to address the critical bug without waiting for a full release cycle. Once the bug is well-understood, assign a developer or a team to work on fixing it. Test the fix thoroughly to ensure it resolves the issue without introducing new problems. Conduct rigorous testing of the fix in a staging environment that closely mirrors production. Test edge cases and ensure the fix doesn’t cause regressions or new bugs.

El enfoque propuesto para manejar errores en el desarrollo de software es crucial para mantener la integridad y funcionalidad de las aplicaciones. Es fundamental que los equipos de desarrollo respondan con rapidez y prioricen la corrección de errores sobre otras tareas. El uso de sistemas de control de versiones como Git asegura una gestión eficiente de los cambios y minimiza el riesgo de introducir nuevas fallas. La fase de pruebas rigurosas en un entorno controlado garantiza que las soluciones implementadas sean efectivas y estables. Este proceso meticuloso, ya sea mediante pruebas automatizadas o supervisionadas por profesionales de calidad, es esencial para mantener la confianza del usuario y la fiabilidad del software desarrollado.

Keep users informed as you work on the fix. Regularly update them via in-app notifications, social media, and email. Be honest about progress and any setbacks to maintain trust. Once the update is ready, promptly notify users and encourage them to update their app. Thank them for their patience and ask for feedback to ensure the issue is resolved. Continue monitoring to confirm the fix is effective.

🔵 Inform Stakeholders: Keep all relevant parties informed about the status and progress of the bug fix. 🔵 Apologise and Reassure: Apologize for any inconvenience caused and reassure users of your commitment to quality and reliability, for example ✍️ a message like: “We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. Ensuring a smooth user experience is our highest priority.”

Uma empresa que mantém um canal aberto, sincero, assertivo e, sobretudo, humano, com seus usuários ganha credibilidade. Todos desejamos atenção quando algo não funciona conforme o esperado, nesse sentido, a comunicação eficaz é um grande trunfo para a fidelização de clientes, que passarão a olhar a empresa como sinônimo de confiabilidade e segurança.

Once the fix is validated through testing, deploy it to production. Consider the best time for deployment to minimize disruption to users. If the bug has affected users, communicate transparently about the issue and the fix. Provide instructions or information on how users can update to the fixed version once it’s available.

La comunicación efectiva durante el proceso de corrección es crucial para mantener la confianza de los usuarios. Informar regularmente sobre el progreso evita especulaciones y frustraciones innecesarias. Es fundamental utilizar los mismos canales de comunicación para actualizar a los usuarios, incluso cuando las noticias no sean favorables. La transparencia sobre los contratiempos fortalece la relación de confianza. Al finalizar la corrección, notificar rápidamente a los usuarios y motivarlos a actualizar asegura una experiencia óptima para todos.

After releasing the fix, closely monitor user feedback. Check app store reviews, social media, and support channels for reports of the bug persisting or new issues arising. This immediate feedback ensures the problem is resolved and helps understand user sentiment. Use this information to inform future updates and improve bug prevention strategies. Your prompt attention to feedback demonstrates commitment to a high-quality user experience.

Never deploy the app to your whole user base. Many marketplace have mechanisms allowing you to roll the app to a few users at a time. This way you can mitigate an critical bug or a feature that is well received by your users.

Monitor the app closely after deploying the fix to ensure the bug is fully resolved. Be prepared to address any further issues or feedback related to the bug fix.

1. Closely monitor user feedback after releasing the fix 2. Track app store reviews, social media, and support channels for feedback 3. Watch for reports of the bug persisting or new issues arising from the fix 4. Use this feedback to ensure the problem is truly resolved 5. Gain insights into user sentiment and inform future updates and bug prevention strategies This proactive monitoring helps you: - Verify the effectiveness of the fix - Identify potential regressions or unintended consequences - Improve user satisfaction and trust - Enhance your bug fixing process and overall product quality

Después de publicar la corrección, es esencial supervisar de cerca los comentarios de los usuarios. Revisa las reseñas en la tienda de aplicaciones, las redes sociales y los canales de soporte para ver si hay informes de que el error persiste o si surgen nuevos problemas tras la corrección. Esta retroalimentación inmediata es crucial para garantizar que el problema se haya resuelto completamente. También te ayuda a comprender la opinión de los usuarios y puede orientar futuras actualizaciones y estrategias de prevención de errores. 💡 Tip: Implementa herramientas de análisis de sentimientos y monitoreo automático para captar la retroalimentación de los usuarios en tiempo real y responder de manera más eficiente.

- 🚨 Act quickly to identify and confirm the critical bug, assessing its impact on users. - 🛠️ Prioritize the bug fix and mobilize your development team to address it immediately. - 📢 Communicate transparently with users about the issue, providing updates and expected resolution timelines. - 🔄 Release a patch or update as soon as the bug is fixed, ensuring users can continue using the app smoothly. - 🧪 Conduct thorough testing of the fix to prevent further issues before deployment. - 📈 Analyze the root cause to understand why the bug wasn't caught earlier. - 📝 Implement more rigorous testing protocols and improve team communication to prevent future occurrences.

Transparent and blameless post-mortems are essential to have a comprehensive and frank analysis of the factors that led to the incident, and to determine ways to mitigate and avoid similar risk factors the next time. Seize the learning opportunity and ensure that the lessons learned are adopted as best practices across teams - don't hide the painful lessons, advertise them! Modify processes and adopt affirmative audits to confirm that the necessary changes are being implemented consistently.

Use this experience as a learning opportunity. Analyze what went wrong and why the bug wasn't caught before release. Consider if you need more rigorous testing or better team communication. Implement changes to your development and testing processes to prevent similar issues in the future. Continuous improvement helps avoid repeat incidents and shows your commitment to delivering a high-quality app.

Analyze the incident to understand what caused the bug and how it slipped through the initial testing. Use this analysis to improve development and testing processes, preventing similar issues in the future. Share these learnings with the team to foster a culture of continuous improvement.

* Identify the bug and assess its impact: Determine the bug and understand how it affects your customers. * Offer compensation: Be prepared to provide a discount or free service to those impacted. Showing support to your customers helps build strong relationships. * Communicate calmly: Keep your customers informed but avoid overreacting. Confirming, identifying, and fixing the issue, as well as assessing its impact, can take time, especially if the bug involves potential data breaches. * Ensure a robust CI/CD pipeline: Maintain a strong CI/CD pipeline to quickly deploy a fixed version of your app. * Engage marketplace teams: Coordinate with marketplace teams to expedite the review and approval process for your updated app.

Product Team: Analyze the bug's impact in the current user space and connect with the engineering team for a quick resolution. Communicate with the user and accept the mistake. By any chance, if any workaround will help the user overcome the situation (like logging out, clearing the app cache, etc.), that should also be part of the announcement. Engineering Team: Identify the reason for the crash and analyze whether it can be handled remotely (like tuning the server response or through feature flags). If the situation can be overcome through API changes, still analyze the root cause of the issue, make the necessary changes, keep things ready, and communicate with QA about the exact reason and impact of the changes as well.

Implement a robust incident response plan to be prepared for future issues. Ensure regular code reviews and comprehensive testing before releases. Additionally, consider implementing feature flags to roll back problematic features quickly. Engaging with the community and leveraging their insights can also be invaluable in identifying and resolving issues swiftly.

The very handy incident mitigation features that have worked very well for us: - The ability to communicate with customers through the app. The ability to send at least a customized push notification is a no-brainer. Another option that gives more flexibility is to push text from the back end to an app. - Ability to block usage of an app for all or specific users until the app is updated to the "safe" version. - Setting on the backend to disable certain functionality. Basically, when developing impactful functionality, the team needs to think about how to isolate it from the working solution and how to disable it remotely if needed.

1. Always keep your apps updated, but always be prepared with a stable fallback in case of emergencies. 2. Have a robust QA system in place so new fixes wont break old stable features. 3. Try not to release the app to whole userbase all at once. 4. Ensure backward compatibility so fallbacks are smooth.

Any unexpected bug, critical or not should be handled by error boundaries with call to action either 1. How to get out of the error state and restore app functions. 2. Letting user know that this error has been automatically reported and there's going to be an update soon with a fix.