Dealing with customs delays is challenging. How can you keep your international clients informed?

Communiquer en temps opportun et surtout fournir les informations correctes et véridiques à temps. Éviter d'attendre la dernière minute pour transmettre les informations. Anticiper dans la communication permettra au client de trouver un éventuel plan de secours afin de ne pas interrompre sa chaîne de production.

1. Proactive communication: Notify clients as soon as you become aware of potential delays and provide regular updates on the situation 2. Use multiple channels: Email updates, whatsapp, or phone calls for urgent matters. 3. Provide specific information: Reason for the delay, estimated duration, and any actions being taken to resolve the issue 4. Offer alternatives: Suggest different shipping methods if available, or discuss options for partial shipments 5. Set realistic expectations: Avoid making promises you can't keep 6. Provide resources: Share links to relevant customs information, or offer contact information for customs offices if appropriate 7. Follow up: Keep clients informed even after the delay is resolved.

Provide Immediate Updates: Notify clients as soon as you are aware of any delays. Set Realistic Expectations: Offer revised delivery timelines based on the updated customs status. Maintain Transparency: Share the reason for the delay and actions you are taking to resolve it. Regular Follow-ups: Keep clients updated with frequent status reports, even if no major changes have occurred. Offer Alternatives: Where possible, provide alternative shipping solutions or expedited services to minimize delays. Be Available: Ensure quick communication channels for any concerns or queries from the client.

Communication is very important in dealing with customers, make it a standard to give feedback on each stage of the process. Make them feel they are fully part of the process and when any unexpected delay or incident happens, they will be in the picture and will not cause any distrust.

Tailored Communication: In the event of a delay, proactively inform your clients with a detailed explanation and updated timelines. Presenting alternatives, like expedited shipping post-clearance, demonstrates your dedication to resolving the issue efficiently.

Muitas vezes o que é claro para nós profissionais de COMEX, pode não ser para o nosso cliente, clareza, praticidade, sinceridade podem evitar stress, custos e insatisfação do cliente.

When managing customs delays, start by setting clear expectations at the sale about potential delays. Provide regular updates via email, and include tracking numbers for real-time package tracking. Ensure customer support is well-informed to handle queries. Use your website to educate customers on the customs process and delay causes. Implement automatic notifications for any delays, and communicate empathetically, acknowledging the inconvenience. Consider offering compensation like refunds on shipping fees or discounts on future purchases for significant delays.

If shipments fronm or to my clients are delaying because of Customs Duties I usually try to solve these problems directly with Customs Officers and I keep adviced my clients about these problem in order to keep them awared that the situation is under my control !

A comunicação com o cliente deve ser imediata e clara para que não fiquemos à mercê das burocracias alfandegárias. Pois o cliente é penalizado e onerado e isso causa prejuízos.

Sempre estimar prazos, os clientes se planejam e as estimativas de datas ajudam no processo como um todo. Estimativa, o próprio nome diz, que alterações estão sujeitas, portanto, temos argumentos com os clientes em caso de não cumprimento do prazo.

To effectively manage expectations around customs delays, clearly communicate at purchase that international shipping may encounter delays. Regularly update customers via email, offering tracking numbers for direct monitoring. Educate them about common customs issues on your website and ensure your support team can provide informed responses. Set up automatic alerts to notify customers of any delays promptly. If delays are extensive, consider compensating with discounts or refunds on shipping fees to preserve customer satisfaction and trust.

Ser proativo, sempre mostrar que está em busca do melhor. Mesmo dependendo de terceiros e muitas vezes sem poder alterar tão facilmente modalidades ou cancelamento, mostra o interesse em ajudar e nos exige muitas vezes de responsabilidades.

Set expectations early by accounting for potential delays in delivery estimates. Provide regular updates, especially if delays occur. Be transparent, offering clear explanations and timelines for resolution. Stay accessible and responsive to client inquiries. If delays are significant, offer compensation or alternative solutions. Proactive communication is the foundation for successful client relationships during shipping challenges! #Logistics #ClientRelations