Here's how you can adapt to changing customer needs and preferences using emotional intelligence.
In the fast-paced world of retail sales, understanding and adapting to your customers' evolving needs and preferences is crucial. Emotional intelligence (EI) is the key to navigating these changes successfully. EI is the ability to recognize, understand, and manage our own emotions, as well as to recognize, understand, and influence the emotions of others. In the context of retail, this means being able to connect with customers on a deeper level to enhance their shopping experience and foster loyalty.