Here's how you can effectively juggle administrative tasks and guest interactions in hospitality.

Before scheduling any task, we need to think about the priority and outcome associated with this. In the hospitality industry services and clear communication is more important. A task list must be created with priority score to understand the value of the task and deadline.

- Task List: Create a daily task list prioritizing urgent and important activities to ensure nothing is overlooked. - Time Blocks: Allocate specific time blocks for administrative tasks and guest interactions to maintain a balanced workflow. - Delegate: Delegate routine administrative tasks to team members where possible, allowing more time for guest interactions. - Use Technology: Utilize management software to streamline administrative processes and reduce time spent on paperwork. - Flexibility: Stay flexible to adjust priorities based on immediate guest needs and unexpected issues.

Its true, software like SaasAro. You can automate many routine tasks such as reservations, billing, and housekeeping schedules and freeing up more time to engage with guests and ensure their stay is memorable.

Many of the day-to-day tasks that slow us down can be automated in today's tech environment. If you have repeatable tasks, or things you do every week, try to create a list and see how technology can help.

Technology empowers you to master the juggling act of administrative tasks and guest interactions in hospitality. Software like cloud-based Property Management Systems (PMS) can be your lifesaver. These systems streamline administrative tasks by allowing you to manage reservations, track guest information, and even automate tasks like sending reminder emails – all from a central hub. Additionally, guest communication platforms allow you to receive and respond to guest requests through text messages or chat, keeping you connected to your guests even when tackling back-office duties. With technology by your side, you can ensure seamless operations while maintaining a guest-centric approach.

- Assessment: Evaluate tasks to identify those suitable for delegation based on complexity and urgency. - Training: Ensure team members are trained and competent to handle delegated tasks effectively. - Clear Instructions: Provide clear instructions and expectations when delegating tasks to avoid misunderstandings. - Feedback: Offer constructive feedback and support to team members to enhance their performance. - Monitor Progress: Regularly check on the progress of delegated tasks to ensure they are on track and provide guidance as needed. - Trust: Trust your team to handle delegated tasks autonomously while being available for guidance when required.

Delegate administrative duties to capable team members. Identify your team's strengths and assign tasks accordingly – a detail-oriented colleague can handle invoices while a tech-savvy one tackles online bookings. This frees you up to focus on what truly matters: personalised guest interaction. By creating a well-oiled machine of shared responsibility, you can ensure smooth operations and consistently exceed guest expectations.

- Prioritise: Identify essential administrative tasks and guest interactions based on urgency and importance. - Time Management: Allocate specific time slots for administrative tasks and guest interactions to maintain balance. - Clear Communication: Articulate expectations clearly to team members and guests to avoid misunderstandings. - Efficiency Tools: Utilize communication tools like scheduling apps and CRM systems to streamline interactions. - Delegate: Delegate non-essential administrative tasks to capable team members to focus on guest interactions. - Feedback Loop: Establish a feedback loop with team members and guests to address concerns promptly and improve communication effectiveness.

If you aren't having regular meetings and think it's ok it's because your team hasn't informed you it isn't. People generally want to know what's happening in their work enviroment especially if they are management. You'll be amazed at the different atmosphere as well. Start with just simple week manager meetings let your managers inform their employees...consider a newsletter even a quarterly one shared among everyone. Everyone wants to know what's going on so they can do their part the best they can cuz let's face it no one wants to end up in the principles office cuz they just didn't know somethiny

Organize task in order of urgency and importance and develop a structured daily schedule to allocate specific time periods for administrative duties and guest services. Ensure consistency and efficiency by utilizing tools like to-do lists, calendars. If it's possible, delegate tasks and ensure guests receive a high level of service.

- Flexibility: Embrace changes in priorities by remaining adaptable to shifting demands of administrative tasks and guest interactions. - Time Blocking: Use time management techniques like blocking specific periods for administrative duties and guest interactions. - Multitasking Skills: Develop multitasking abilities to handle simultaneous administrative tasks and guest interactions efficiently. - Problem-solving: Quickly resolve issues that arise during guest interactions while managing administrative responsibilities. - Continuous Learning: Stay updated with industry trends and hospitality software to enhance adaptability in managing tasks.

Don't get stuck on one idea of how it should be. It never turns out that way. And in hospitality our job is deliver guest expectations no matter the road blocks

When it comes to managing your time effectively, prioritizing tasks is crucial. Begin each day by identifying the most critical administrative tasks that need your immediate attention. Use a system that works for you, like the Eisenhower Matrix, which categorizes tasks by urgency and importance. This will help you to focus on what truly matters without getting sidetracked by less significant duties. Remember, not everything that demands your attention is important, and not everything important requires immediate action.