Last updated on Jul 18, 2024

Here's how you can enhance conflict resolution skills in Corporate Real Estate.

In the dynamic world of Corporate Real Estate (CRE), conflict is as inevitable as the next property deal. Enhancing your conflict resolution skills is not just about keeping the peace; it's about fostering an environment where deals can flourish and relationships can strengthen. Whether you're navigating disagreements between stakeholders or resolving contractual disputes, the ability to effectively manage conflict is an invaluable skill in CRE.

Key takeaways from this article

Active listening:

Incorporate active listening into your conflict resolution strategy. Pay full attention to others, understand their viewpoints, respond thoughtfully, and remember key points. This builds trust and can help uncover common ground for a collaborative solution.
Offer choices:

When negotiating, present options instead of fixed answers. This respects each person’s viewpoint and encourages a more dynamic exchange, allowing for solutions that everyone feels invested in. It's about being a facilitator, not an obstacle.

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1 Understand Causes

Understanding the root causes of conflicts in Corporate Real Estate is the first step towards resolution. Conflicts often arise from miscommunication, differing interests, or misinformation. By taking the time to understand the perspectives and motivations of all parties involved, you can identify the underlying issues that need to be addressed. This foundational knowledge will guide you in crafting solutions that acknowledge and respect each party's concerns, leading to more amicable and effective resolutions.

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Mayuri Mane

Compliance Analyst, Co-op student
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Understanding the root causes of the conflict is one of the first steps in conflict resolution. You can deal with the problems more successfully if you can find their core causes. Your own experiences resolving disputes in the corporate real estate industry would be fascinating to hear about.

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Alexander Jobs

Corporate Client Advisor
(edited)
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Focus on the Problem, not the People. Using the Harvard Method and trying to create a Win Win situation by understanding the priorities of each side.

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2 Active Listening

Active listening is a critical skill in resolving conflicts within Corporate Real Estate. It involves fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering what is being said. This technique not only helps to clarify misunderstandings but also shows respect for the viewpoints of others. When you actively listen, you're more likely to find common ground and create a collaborative atmosphere for negotiation, which is essential in reaching a satisfactory resolution for all parties involved.

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Alexander Jobs

Corporate Client Advisor
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Active Listening allows you to understand the message behind the words. We connect on an emotional level by understanding the opposite side and create an atmosphere of respect. This allows us to present a solution which is satisfactory to all parties involved.

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3 Embrace Empathy

Empathy in conflict resolution allows you to see the situation from another's perspective, fostering a deeper understanding and connection. In Corporate Real Estate, this means acknowledging the emotions and interests at play without necessarily agreeing with them. By demonstrating empathy, you can build trust and open lines of communication, which are crucial for finding mutually beneficial solutions and maintaining strong professional relationships.

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Alexander Jobs

Corporate Client Advisor
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Empathy does not work without honesty. While you are not obliged to agree with the other side, you are also not obliged to understand. Ask respectfully for further clarification. Sometimes we are not capable of understanding what or how somebody feels, but we can try our best to be respectful and acknowledging.

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4 Negotiation Skills

Sharpening your negotiation skills is vital in Corporate Real Estate conflict resolution. Effective negotiation involves clear communication, patience, and the ability to compromise. Aim to create win-win situations where all parties feel their interests have been considered. This approach not only resolves the immediate conflict but also sets a positive precedent for future interactions, contributing to a more cooperative and productive working environment.

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Daniel Colton CCIM

President & Designated Broker at Colton Commercial
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Each person perspective can add to negotiations. Think about how you can offer options vs defined answers. Remember the person you are communicating will have their direct communication. Be conduit not the cog.

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Alexander Jobs

Corporate Client Advisor
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In my experience, the best deals are when both sides feel they left something on the table and did not get everything they wanted. This means that both sides are benefitting from this deal. A one-sided deal may look appealing at first glance, but it won't help in the long run if your business partners are not satisfied doing business with you.

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5 Follow-Up Actions

After resolving a conflict in Corporate Real Estate, it's important to take follow-up actions to ensure the agreement is implemented and to prevent similar issues from arising in the future. This might involve revising contracts, updating communication protocols, or scheduling regular check-ins. By taking these steps, you reinforce the resolution and demonstrate your commitment to maintaining a harmonious professional environment.

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6 Continuous Learning

Conflict resolution is an ongoing learning process, especially in the ever-evolving field of Corporate Real Estate. Stay informed about best practices and seek feedback on your approach to disputes. Attend workshops or training sessions focused on conflict management and consider mentorship opportunities with seasoned professionals. Continuous improvement in this area not only enhances your individual skill set but also contributes to the overall success of your organization.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Don Catalano

Tenant Representation | Lease Negotiation | Economic Incentives Negotiation | Real Estate Optimization
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Focus on improving communication, negotiation, and empathy. Encourage open dialogue and active listening to understand all parties' perspectives. Develop strong negotiation skills to find mutually beneficial solutions, and practice empathy to address concerns respectfully and effectively. Additionally, offer regular training sessions and workshops to keep these skills sharp and relevant.

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Here's how you can enhance conflict resolution skills in Corporate Real Estate.

1

2

3

4

5

6

7

1 Understand Causes

2 Active Listening

3 Embrace Empathy

4 Negotiation Skills

5 Follow-Up Actions

6 Continuous Learning

7 Here’s what else to consider

Corporate Real Estate

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Here's how you can enhance conflict resolution skills in Corporate Real Estate.

1

2

3

4

5

6

7

1 Understand Causes

2 Active Listening

3 Embrace Empathy

4 Negotiation Skills

5 Follow-Up Actions

6 Continuous Learning

7 Here’s what else to consider

Corporate Real Estate

Rate this article

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