Here's how you can highlight temporary and contract work experience in customer experience on your resume.

1 Emphasize Skills

When it comes to temporary or contract work in customer experience, the skills you've honed are your strongest asset. You should clearly outline the specific CX skills you gained or improved upon in each role. Whether it's proficiency in a customer relationship management (CRM) system, exceptional communication skills, or expertise in handling customer inquiries, these are the details that potential employers are looking for. Make sure to also highlight any unique challenges you've successfully navigated, as these demonstrate your ability to adapt and thrive in diverse environments.

2 Tailor Content

Customizing your resume for each job application is crucial, especially when presenting temporary and contract work. Analyze the job description and identify keywords and phrases that align with your experience. Then, tailor your resume to reflect how your contract roles have prepared you for this specific position. By doing so, you'll not only pass the automated resume screening software but also show the hiring manager that your varied background has equipped you with a broad and relevant skill set for their CX needs.

3 Highlight Achievements

Your achievements in temporary and contract positions can set you apart. Instead of just listing responsibilities, focus on the positive outcomes of your work. Did you increase customer satisfaction scores, reduce response times, or implement a new process that improved service quality? Quantifiable achievements are particularly persuasive, as they provide concrete evidence of your impact in the customer experience domain. These successes tell a story of a results-driven professional who can bring value to future employers.

4 Structure Wisely

The structure of your resume can enhance how your temporary and contract work is perceived. Rather than a chronological list, consider organizing your experience by relevance or skill sets. This functional resume approach allows you to group similar experiences and highlight your CX expertise without drawing attention to the duration of each contract. It also helps in showcasing your career progression and depth of experience in a more compelling and logical way.

5 Use Positive Language

The language you use on your resume can influence the reader's perception. Use positive and active language to describe your contract and temporary roles. Words like 'contributed,' 'enabled,' 'enhanced,' and 'facilitated' can convey a sense of agency and accomplishment. Avoid language that might imply these roles were a last resort or less important than permanent positions. Instead, present them as strategic steps that have enriched your professional journey in customer experience.

6 Provide Context

Lastly, providing context for your temporary and contract roles can help employers understand your career path. If you took on contract work to gain experience in different industries or to develop new skills, say so. This not only explains any employment gaps but also shows your commitment to growing as a customer experience professional. Remember, your resume is your story, so ensure it reflects your strategic career choices and paints a picture of continuous learning and development.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?