How can hotel managers ensure their guest service practices are accessible to guests with disabilities?
Guest service is a crucial aspect of hospitality management, especially in the competitive hotel industry. However, providing excellent guest service is not only about meeting the expectations and needs of the average customer, but also ensuring that your practices are accessible and inclusive for guests with disabilities. In this article, we will explore some of the ways that hotel managers can improve their guest service accessibility and create a positive and welcoming experience for all guests.