How can you help patrons use library resources if they are not familiar with technology?

Libraries offer a wealth of information and services to their patrons, but not everyone is comfortable or proficient with using technology to access them. As a library staff member, you can help patrons overcome their challenges and make the most of the library resources available to them. Here are some tips on how to assist patrons who are not familiar with technology.

1 Assess their needs

The first step is to find out what the patron wants to do or learn with the library resources. Do they need to use a computer, a tablet, or a smartphone? Do they want to search the catalog, access online databases, download e-books, or use other digital tools? Do they have any specific questions or problems? By asking open-ended and friendly questions, you can gauge their level of knowledge and confidence, and tailor your assistance accordingly.

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2 Demonstrate and explain

Once you understand their needs, you can show them how to use the technology that suits their goals. For example, you can demonstrate how to log in to the library website, navigate the menus, use the search filters, or access the online help. You can also explain the basic concepts and terms that they might encounter, such as URLs, browsers, bookmarks, downloads, or QR codes. Use simple and clear language, and avoid jargon or acronyms. Check for their understanding and feedback, and repeat or clarify as needed.

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Beatriz Hernando Robledo

Librarian
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Ayer mismo tuve un caso. Un niño que venía para hacer un trabajo en power point para ciencias pero en inglés. Como no tenia mucho gente lo que hice fue explicarle cómo descargar imágenes y como añadir una nueva diapositva. Es muy díficil porque tienes que realizar varias tareas a la vez; mantener el orden, el préstamo de libros, etc. Pero lo que mejor funciona es el día a día. Sería bueno ampliar las opciones de enseñanza de estos programas a la infancia.

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3 Guide and support

After you demonstrate and explain, you can let the patron try to use the technology on their own, while providing guidance and support. You can stand by their side, or sit next to them, and offer encouragement and tips. You can also prompt them to think aloud, or ask questions, to help them remember and apply what they learned. You can also point out any useful features or shortcuts that they might not notice, such as keyboard commands, autofill, or zoom.

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4 Refer and follow up

Sometimes, you might not be able to help the patron with their specific need, or they might need more time or practice to master the technology. In that case, you can refer them to other sources of help, such as online tutorials, library workshops, peer mentors, or community partners. You can also follow up with them later, either in person, by phone, or by email, to see how they are doing, and offer further assistance or feedback.

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5 Empower and appreciate

The ultimate goal of helping patrons use library resources is to empower them to become independent and confident learners and users of technology. You can help them achieve this by acknowledging their progress and achievements, and celebrating their successes. You can also encourage them to explore other library resources that might interest them, and share their experiences and recommendations with other patrons. By doing so, you can foster a positive and supportive library community that values and embraces technology.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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sunday mthethwa
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1. Offer one on one assistance: Provide personalized guidance and support to patrons who need help navigating library resources or using technology. 2. Host technology workshops: Organize workshops or training sessions covering basic computer skills, internet browsing, email usage, and accessing library databases. 3. Create user friendly guides: Develop easy to follow guides or handouts explaining how to use library resources, access digital materials, and navigate the library's website. 4. Provide inperson support: Have staff members available at designated help desks or stations to assist patrons with any technology related questions or issues they may encounter.

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How can you help patrons use library resources if they are not familiar with technology?

1

2

3

4

5

6

1 Assess their needs

2 Demonstrate and explain

3 Guide and support

4 Refer and follow up

5 Empower and appreciate

6 Here’s what else to consider

Library Services

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How can you help patrons use library resources if they are not familiar with technology?

1

2

3

4

5

6

1 Assess their needs

2 Demonstrate and explain

3 Guide and support

4 Refer and follow up

5 Empower and appreciate

6 Here’s what else to consider

Library Services

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