How can you make the customer experience better for passengers traveling with infants?

Every passenger finds comprehensive pre-flight information useful and this is arguably even more valuable for families. Having specifically tailored for passengers traveling with infants could include details on what to expect during the flight, amenities available for families such as the location of play areas at the airport, and any special procedures or policies related to traveling with infants.

I think it’s a CIP procedure for infants traveling because they would have taken more time and personel to do its job Although it could cause older Customers relying on services of CIP to get a better experience of traveling

-Provide dedicated assistance for passengers traveling with infants from booking through end of journey -Offer pre-boarding options for families with infants -Provide amenities specifically designed for infants -Designate family seating areas where passengers traveling with infants can sit together -Offer in-flight entertainment options suitable for infants/young children -Provide complimentary toys, books, or coloring activities -Provide child-friendly meal options -Ensure cabin crew members are trained to assist passengers with infants -Ensure easy access to lavatories and other facilities -Provide clear and concise communications -Establish a feedback mechanism for passengers traveling with infants to provide input on their experience

During our family travels, I fondly recall a time when my younger sister's age granted us the privilege of expedited queues, excluding immigration. The cabin crew were extremely supportive, particular when traveling with an infant. They thoughtfully allocated front-row seats, facilitating the use of a bassinet, and efficiently attended to every detail. My mother, owing to their commendable service, encountered no issues throughout the journey. Kudos to the crew for their outstanding job.

Falando como profissional da aviação e mãe, é primordial chegar o mais cedo no aeroporto, pois mesmo sendo prioridade o bebê demanda atenção e pode atrasar tendo que ir ao banheiro trocar fraldas ou coisas do tipo. Mesmo o check-in e o processo de raio-X sendo rápidos, por serem prioridades os pais podem demorar a chegar ao avião. No avião o bebê até 11 meses e 29 dias é colo, após 2 anos completos já é assento então não pode de forma alguma o bebê maior de 2 anos ir no colo durante decolagem, turbulência e pouso. A tripulação avisa e os pais devem seguir todas as orientação pela segurança da criança. A tripulação deve explicar aos pais/responsáveis que existe trocador no banheiro do avião e berço em voos longos.

Offering dedicated check-in counters and boarding lanes for families traveling with infants to expedite the process and reduce stress is fundamental to ease the stress of traveling with small children. Not all airlines include priority boarding for families with young children but this should be made an industry standard.

Passenger comfort is something which airlines need to aspire for. Try to provide customer with infant comfortable seat . Always ask for milk or water or anything which his/her mother requires. Infants cry during landing and take off so bear it . Try to make there onboard experience memorable. These things helps your airline to grow and develop soft corner .

As a flight crew, it is difficult to help make a parent traveling with a parent feel more comfortable. Compassion and empathy are usually the most comforting. Kind words mean everything when you feel the judgement of the entire airplane when you fail to comfort a crying baby. For the pilots, I would always offer up management of the pressurization system in the airplane should always be a priority to aid in the comfort of babies, children, even adults with sinus issues on your flights.

Starting from the boarding airlines must ensure both mother feels safe & comfortable with the surroundings & know the safety procedures. Periodic patrolling & conversations by the crew inflight helps a ton.

While demand for family travel tends to be higher for charter flights, scheduled airlines would do well to have designated family seating areas on the aircraft equipped with features such as extra legroom, bassinets, and easily accessible diaper changing tables. Families are willing to pay a premium for seats offering additional space. Another revenue stream or product differentiator could be the offer of in-flight amenities tailored for families traveling with infants, such as complimentary diapers, wipes, or formula, infant meals, and entertainment options suitable for young children such as a tabelt with preloaded child-friendly games and movies, blankets, pillows, and infant-friendly headphones to make the flight more comfortable.

For long flights, airlines can contribute to children entertainment by providing a small booklet with activities and a drawing pen/pencil. A child is a responsibility of a whole society, and other passengers must be understanding of normal child behavior and avoid harassing parents to apologize or try to over control their kids. Public spaces must be respectful towards all citizens, including children and their typical normal behavior should be more tolerated and respected during flights.

Planning family holidays can be particularly challenging. I would recommend airlines to implement compassionate policies for families traveling with infants, such as flexible rebooking options in case of flight delays or cancellations, to reduce stress and inconvenience.