How can you provide excellent concierge services while respecting privacy?

2 Ask for consent

The second step to respecting privacy is to ask for consent before accessing or sharing guest information. You should always inform your guests about the purpose and scope of your services, and how you will use their data to assist them. You should also ask for their permission before contacting them via phone, email, or text, or before making any reservations or arrangements on their behalf. If your guests have any preferences or limitations on how you can use their data, you should respect them and adjust your services accordingly.

3 Be discreet

The third step to respecting privacy is to be discreet and professional when dealing with guest requests and inquiries. You should avoid asking for unnecessary or intrusive details, and only use the information that is relevant and helpful for your services. You should also avoid gossiping or disclosing guest information to other staff members or guests, unless it is required for safety or legal reasons. You should also keep your conversations and interactions with your guests confidential and respectful, and avoid making any judgments or assumptions about them.

4 Customize your services

The fourth step to respecting privacy is to customize your services according to your guests' needs and expectations. You should not assume that all guests want the same level of service or interaction, and you should tailor your approach and communication style to suit their preferences. You should also be attentive and responsive to their feedback and requests, and adapt your services accordingly. You should also be proactive and anticipate their needs, but without being intrusive or pushy.

5 Go the extra mile

The fifth step to respecting privacy is to go the extra mile and exceed your guests' expectations. You should not only provide the basic services that they ask for, but also offer additional suggestions and recommendations that can enhance their experience. You should also surprise and delight them with thoughtful gestures and personal touches, such as sending a welcome card, a complimentary drink, or a local souvenir. However, you should also be mindful of their privacy and not overstep your boundaries or make them uncomfortable.

6 Follow up

The sixth and final step to respecting privacy is to follow up with your guests after their stay or visit. You should thank them for choosing your hotel or organization, and ask for their feedback and suggestions on how you can improve your services. You should also invite them to return or recommend your services to others, and offer them any loyalty rewards or incentives that they may qualify for. However, you should also respect their wishes and not spam them with unwanted messages or calls, or pressure them into giving positive reviews or referrals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?