How can you use team performance evaluations to prevent major problems?

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Team performance evaluations are an essential tool for customer service managers to monitor, improve, and reward their staff. However, they can also help you prevent major problems that could damage your customer satisfaction, retention, and loyalty. In this article, you will learn how to use team performance evaluations to identify and address potential issues before they escalate, such as low morale, poor communication, skill gaps, and customer complaints.

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